The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon Quiktron, Inc., and welcomes them to the NBRI Circle of Excellence.
“Quiktron, Inc. began the Best Practice of Continuous Improvement with their first Customer Survey in 2004. By combining customer and employee survey research with targeted action, Quiktron, Inc. has realized great gains in employee satisfaction, which drives customer satisfaction, which in turn has sustained their impressive financial growth,” said Dr. Jan Stringer, Organizational Psychologist at NBRI.
“Customer Satisfaction drives Financial Performance” said Dr. Stringer. “This award is a result of Quiktron’s dedication to continually measuring and improving their customers’ satisfaction.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
NBRI conducts Customer and Employee Psychological Research for large businesses, and ‘reads the minds’ of these human factors that so significantly impact NBRI’s Client Organizations.
Quiktron, Inc. is leading manufacturer of fiber optic and copper cable assemblies for the datacomm and telecommunication industries and is a member of the Corning Gold Program.
National Business Research Institute, Inc.
15305 Dallas Parkway; 3rd Floor
Addison, TX 75001
800-756-6168
www.nbrii.com
Quiktron, Inc.
21B Avenue West
Albia, IA 52531
www.quiktron.com
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