CUSTOMER SATISFACTION IS A LEADING INDICATOR OF A CUSTOMER’S INTENT TO RETURN FOR PURCHASES AND SERVICES.
Customer Satisfaction: A measure of how products and services supplied by a company meet or surpass customer expectations.
The more customers return, the more they spend. The more customers spend, the better your financial performance. Simple.
However, the relative importance of the drivers of satisfaction vary widely, depending on the product or service, industry or market.
NBRI’s Customer Satisfaction Surveys accurately identify the Root Causes of your customers’ buying behavior regardless of product, service, industry, or market. Together with NBRI’s ClearPath Analytics and ClearPath Action, NBRI helps you address Root Causes, increasing sales and improving your financial performance.