Improve your business with an employee survey.
Do employee surveys work? Yes! The sooner your business begins surveying your workforce, the greater your insight and better your decisions regarding employee satisfaction, employee engagement, and a whole host of workplace issues that may be preventing you from positioning your business as a leader in your industry.
Maintaining highly engaged employees at all levels in an organization is an important factor in achieving a competitive advantage. Falling productivity and high turnover are two of the surest signs a business is headed for trouble. The higher the number of employees who leave, the more employees there are to hire and train, resulting in a huge financial and productivity drag on your company. In a nutshell, surveying your employees matters.
You understand that the benefits of survey research extend far beyond productivity and turnover if you already survey your employees. The insights gained from surveying ensure that your company is able to attract and retain the talent vital to your company’s success!
Here’s how NBRI’s surveys help your business attract and retain the right talent:
- Reliable Research Data. Our survey questions, validated through years of testing and applied research, are the cornerstone of our survey designs. Your business decisions are far too important to gamble on anything less than the best data, delivered with depth and clarity.
- Analysis from Our Experts. When you trust NBRI to conduct your research, you are hiring a team of trained scientists. Our Ph.D. Organizational Psychologists have decades of experience enabling us to conduct a thorough analysis of your results.
- Make Good Decisions. We don’t just collect data and then send it to you to decipher. We walk you through the entire process from survey design to detailed recommendations that when implemented will improve your organizational performance.
The importance of sound research practices cannot be overstated. The validity of the information depends on it.
Pure research that results in clean information and a clear path of best practice next steps are key ingredients of any successful research study. We work with you to use your information to make the best decisions for your business. You’ll learn how multiple, key organizational dynamics are performing within your organization, their impact on your business, and what to do about it.
When you hire NBRI, you’re hiring more than a company to conduct survey research. You’re hiring a business partner with a sincere interest in the health and success of your company.
Give us a call. We’re confident that you’ll find us a valuable partner capable of fulfilling your employee survey research needs, and exceeding your expectations.
Employee Satisfaction Survey Case Study
A large defense systems contractor contacted NBRI to conduct their employee surveys. The goal was to collect the employee satisfaction and employee engagement survey information from their workforce to understand how to propel the company forward in the future.
The company had experienced an impressive period of growth and now had a staff of over 1,000 employees and was generating over $100 million in revenue annually. But, along with the impressive growth had come greater challenges for the management team.
Employee turnover was running in excess of 20% per year. Manufacturing consistency had been affected and customer satisfaction was falling.
NBRI designed and deployed an employee satisfaction survey that was distributed to all employees. Then we collected the data, ran the analysis, and presented the findings and recommendations to management so corrective measures could be put into place.
When It Comes To Business Performance, Employee Satisfaction Surveys Matter
First, it was apparent that the turnover was due to the current core management philosophy, which was not inclusive of employees, but instead was directive and autocratic, similar in nature to what was common in the 1950s and 1960s. Second, it was discovered that management style was affecting manufacturing consistency as the current management team was not equipped to manage a skilled, white-collar workforce.
Again, leaders were rooted in the past and were prepared only to manage unskilled, blue-collar workers. Third, low employee satisfaction was depressing customer satisfaction.
NBRI recommended that the first step be the creation of a common corporate language so that management could effectively communicate with employees in a manner everyone understood. Our next step was to outline a desired set of employee behaviors using principles that included: Communication, Focus, Accountability, Development, Work/Life Balance, and Having Fun.
Employee Survey Questionnaires Can Tell You A Lot About The Health Of Your Company
This was an important moment for the company because, for the first time, leaders defined how employees should expect to be treated by supervisors and co-workers. Then, all employees completed a half-day of training in the new common language and principles; anyone who managed another person completed a full-day of training. Finally, quarterly management forums were used to teach and model coaching and feedback skills.
The positive sign of improvement was that supervisors, who previously embraced a directive style of management, began to receive praise and reinforcement from employees for their newly learned skills.
After implementing the recommended interventions, future surveys have shown significant improvements in employee satisfaction, employee engagement, and employee turnover has been lowered to single digits.
During the next year alone orders increased by 17%, revenue increased by 25%, earnings before interest and taxes increased 28%. Also, work-in-process inventory for more than 30 days fell by 71%, defects fell 13%, and overdue customer backlog fell by 52%.
We can all agree that employee surveys do work when we see numbers such as these.
Standard Employee Survey Topics
|Communications||Company Image||Compensation||Competitive Position|
|Control Systems||Core Competencies||Creativity||Culture|
|Customer Satisfaction||Customer Service||Diversity||Employee Attitude|
|Employee Commitment||Employee Engagement||Employee Loyalty||Employee Morale|
|Employee Opinion||Employee Retention||Employee Satisfaction||Employee Values|
|Ethics||Friendliness & Helpfulness||Health||Human Resources|
|Intent to Stay||Job Satisfaction||Job Training||Life Balance|
|Management Style||Mergers & Acquisitions||Organizational Assessment||Organizational Change|
|Organizational Structure||Performance Evaluations||Policies||Productivity|
|Professional Conduct||Profit Improvement||Project Management||Quality|
|Recognition||Safety||Sexual Harassment||Short & Long Term Goals|
|Willingness to Recommend||Work Life||Working Relationships|
Employee Survey Related White Papers
Research is in our blood. It’s who we are. It’s what we do. Our white papers highlight our philosophy on areas of business impacted by employee survey research.
See for yourself:
The Keys to Increasing Employee Performance – In any labor market, companies compete to find and keep the best employees using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark.
The Winning Employee-Customer Link – When top management advocates the importance of focusing on customer needs and wants, it will be the committed loyal employees who embrace this vision, take up the customer charge, and actually make it happen.
View all Employee Survey White Papers by NBRI.
Here’s what some of our customers are saying about us:
NBRI is professional, knowledgeable, and provides great customer service. We love the ClearPath Analytics and the ability to compare against normative benchmarks. Cyd Elliot
I appreciate the approach of utilizing statistical survey data blended with psychological interpretation to drive a company toward immediate and measurable action planning. Theresa Dadone
What do you like most about NBRI? The ability to benchmark results against like industries. Robert Markee
Each NBRI employee is professional, consistent, and delivers his or her work with quality results. We've been thoroughly impressed with our team. Melissa Hanlon
We’d love to add your name to this list. It’s as easy as picking up the phone and giving us a call.
provide clients with targeted actions for reducing turnover.
Employee Attitude Surveys
provide a way to improve productivity and commitment by identifying the root causes of workplace attitudes.
Employee Engagement Surveys
measure the extent to which employees are passionate about their work and emotionally committed to their coworkers and company.
Employee Opinion Surveys
can be morale-boosting for those who may not have many other opportunities to express their views confidentially.
Employee Satisfaction Surveys
allow for increased productivity, job satisfaction, and loyalty by identifying the root causes of employee satisfaction and targeting these areas.
Organizational Assessment Surveys
offer accurate identification and measurement of the key drivers of financial performance of a company.
provide feedback from members of an employee's immediate work circle, such as subordinates, peers, and supervisors, as well as self-evaluation.
Employee Exit Interviews
obtain valuable feedback from previous employees. They are used to reduce turnover, whether in a demographic, a particular job position, or overall.