Employee Satisfaction Surveys

Employee Satisfaction Surveys Case Study

Experiencing high employee absenteeism, one of the United States’ largest Food Services providers contacted NBRI to assess their employee satisfaction. They suspected that employee dissatisfaction was the leading cause of the chronic employee absences.

An NBRI Survey was deployed in 48 states and three languages and concluded with an 85% response rate and a 99% Confidence Level. Management could be certain that the results of the employee satisfaction survey truly represented their employees’ attitudes.

Low job satisfaction was evident. NBRI’s ClearPath Analytics determined that employees felt disconnected from the organization’s short and long term goals, vision, and mission. NBRI recommended numerous interventions to communicate management’s strategic plans to all employees and reinforce their practice in each employee’s daily activities.

Subsequent employee survey results showed significant increases on related survey questions, which impacted Total Company Job Satisfaction dramatically. Employee Satisfaction Scores improved from Weakness (below the 50th percentile of the NBRI Normative Database) to Strength (above the 75th percentile of the NBRI Normative Database) in only six months. More importantly, employee absenteeism was reduced by more than 60% in this short time span.

The Standard NBRI Employee Satisfaction Survey includes 60 questions covering 18 topics, requiring 10 to 15 minutes to complete, and is customized to achieve each organization’s specific goals for their study.

Standard Employee Satisfaction Survey Topics