Blog
Employee Surveys
Three Issues Contributing to the Millennial Hiring Gap
The Baby Boomers, a big part of America’s workforce, are retiring and companies are recruiting the newest generation,...
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Employee Surveys
How to Identify a Slacker at Work (And What to Do Next)
Slackers, there is at least one in every office. If you are having trouble thinking of who that might be in yours, it...
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Employee Surveys
4 Things that Kill Employee Productivity and What You Can Do to Stop Them
Employees are not working 100% of the time they’re on the clock. It doesn’t take research to know this is true because...
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Employee Surveys
How to React When Your Employees Ask For A Raise
Take It Seriously It takes some courage for an employee to ask for a raise. Most employees wouldn’t ask for more money...
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Employee Surveys
People Who are Good at Their Jobs Don’t Quit – Or, Do They?
Laurie Ruettimann, writer for The Cynical Girl and Punk Rock HR, recently wrote a piece on how she overcame the...
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Customer Surveys
What Mom & Pop Shops Can Teach Big Business
Think of your favorite family-owned business. Growing up it might have been the convenience store on the corner or the...
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Customer Surveys
Customer Service is a Social Business
We have seen a number of social media platforms emerge and evolve into something more than just another way to...
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Customer Surveys
What Does a Customer Service Focused Employee Look Like?
Engaged employees who are passionate about your business is any manager’s dream. However, it is not possible to create a...
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Customer Surveys
4 Companies That Are Mastering Customer Service
What are the characteristics of a customer service-focused company? Business owners have asked themselves this question,...
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Customer Surveys
The Psychology of Customer Service
There are many lessons to be learned by studying the human mind and its functions in relation to customer service. Each...
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Employee Surveys
Employee Engagement Can Save Lives
United Kingdom news outlets have been buzzing about the National Health Service (NHS), and justifiably so. A recent...
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Customer Surveys
Customer Service Nightmares: “I Literally Hate Customers”
“I literally hate customers more than anything in the entire world. I hate them so much. They’re terrible. It’s all...
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