Experts in Business Research
Improve employee engagement and customer satisfaction
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Employee Surveys
Gain valuable insights to improve employee engagement, satisfaction, and company culture.
Customer Surveys
Collect valuable data from your customer base to insure customer retention, satisfaction, and loyalty.
Market Research
Assess your target markets and customers to develop and maintain a competitive advantage.
Benchmarking
Benchmarking is the only way to objectively know if a survey score is high or low, good or bad.
Real Science, Real Results
More than three decades of experience means we’re capable of tackling even the toughest challenges in survey research, enabling us to offer a broad array of services and ensuring you are pleased with the results we deliver.
Our Process
ClearPath Feedback Management is a comprehensive solution for all your feedback systems including Employee, Customer, and Market Research.
White Papers
Employee Survey White Papers and Customer Survey White Papers provide you with the strategic insights you need before launching your next research project.
Test Your Knowledge
About Employee Engagement and Customer Satisfaction Surveys
- What is the first and most important step in any research study?
- Does the wording of a survey question influence the answer?
- Should surveys rate: truth, liking, knowledge, agreement or some other dimension?
- How many levels of rating should be included on a survey: 3, 4, 5, 6, 7, or more?
- Should there be a neutral or “I don’t know” point in the rating scale?
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If you want your company to grow... then you need engaged employees and satisfied customers