Experts in Business Research

Improve employee engagement and customer satisfaction

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Employee Surveys

Gain valuable insights to improve employee engagement, satisfaction, and company culture.

Customer Surveys

Collect valuable data from your customer base to insure customer retention, satisfaction, and loyalty.

Market Research

Assess your target markets and customers to develop and maintain a competitive advantage.

Benchmarking

Benchmarking is the only way to objectively know if a survey score is high or low, good or bad.

Analysis & Strategy

Different types of data require different types of statistical analyses. This is especially true of psychological research, including surveys.

Scientific Research

Feedback from customers, employees, and markets includes the accurate measurement, analysis, and reporting of human thinking.

Real Science, Real Results

More than three decades of experience means we’re capable of tackling even the toughest challenges in survey research, enabling us to offer a broad array of services and ensuring you are pleased with the results we deliver.

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Our Process

ClearPath Feedback Management is a comprehensive solution for all your feedback systems including Employee, Customer, and Market Research.

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White Papers

Employee Survey White Papers and Customer Survey White Papers provide you with the strategic insights you need before launching your next research project.

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Circle of Excellence

Outstanding achievement deserves recognition! NBRI's Circle of Excellence Award recognizes organizations that excel in Employee Engagement and Customer Satisfaction!

Test Your Knowledge

About Employee Engagement and Customer Satisfaction Surveys

  • What is the first and most important step in any research study?
  • Does the wording of a survey question influence the answer?
  • Should surveys rate: truth, liking, knowledge, agreement or some other dimension?
  • How many levels of rating should be included on a survey: 3, 4, 5, 6, 7, or more?
  • Should there be a neutral or “I don’t know” point in the rating scale?
Take Survey Quizzes

Recent Posts

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Rain Bird Receives the NBRI Circle of Excellence Award for the 3rd YearRain Bird Receives the NBRI Circle of Excellence Award for the 3rd Year
NBRI Recognizes Big Y for Commitment to Employee EngagementNBRI Recognizes Big Y for Commitment to Employee Engagement

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If you want your company to grow... then you need engaged employees and satisfied customers