Customer, Employee, and Market Research Surveys.
Improve your business in the shortest time possible with satisfied customers, engaged employees, and keen market insights. We turn data into real results.Get Started Contact Us
Trusted by thousands of businesses since 1982
Ask the right people the right questions
Get feedback that drives success. Our platform delivers creative solutions and big dividends.
Step-by-step feedback management
Superior questions, deep analyses of powerful data, C-Suite level reports, and next steps to achieve your goals.Learn more about our process
Industry leaders in survey research
For over 40 years, NBRI’s best practices in customer, employee, and market research have led the industry. NBRI is the standard of excellence. Our deep industry knowledge means breakthrough insights for you.Learn more about us
Solutions for every need
Customer Experience Surveys
Hear what your buyers are saying. Collect valuable data to build loyalty, predict behavior, and keep them coming back.Learn More
Employee Experience Surveys
Give employees a voice. Learn what fuels a strong company culture to retain the best talent for your team.Learn More
Market Research Surveys
Reach your target market within minutes. Understand real-time customer needs to maintain a competitive advantage.Learn More
Gaming and Hospitality Surveys
Learn why guests are sticking around — and leaving. Show patrons you care while learning how (and where) to improve the guest experience.Learn More
Track the employee, doctor, and patient experiences. Ensure you’re meeting the needs of the people you serve.Learn More
Political Research Surveys
Success comes from knowing how people will vote before they vote and addressing those who need persuading. Predict electoral outcomes with pre-election voter feedback.Learn More
Real science, real results
Effortless Design + Deployment
Our survey designs drive maximum participation. Your deployment will gather pure, clean, valid data that truly represents the thinking of your target audience.
Analytics + Reporting
Deep analytics like random forest, stepwise linear regressions, and text analytics uncover what's working (and what isn't). You'll know exactly what your audience is thinking and why.
We turn information into a plan of action for long-term success and growth in your business.
See why companies love NBRI
“I am extremely happy with the quick response and help from our NBRI research consultants. I don't always know exactly how to get the data I am looking for, but NBRI does a very good job of listening and providing fantastic recommendations for us. I feel like NBRI has our best interests at heart.”
“What do you like most about NBRI? Friendly staff and timeliness of response.”
“What do you like most about NBRI? The availability of the project manager, and NBRI's willingness to work with the customer to ensure the expected service is provided.”
“You do such a fast and flawless job every time I ask for assistance. Thanks so much!”
The latest from NBRI
Measuring and Improving Customer Experience to Increase Profits
Business executives and managers understand that happy customers are the key to strong profits, so it follows that the...Read more »
The Truth about Employee Engagement Surveys
Some employees view employee engagement surveys with irritation and skepticism. Employees must take time from their busy...Read more »
Market Research Surveys
How to Plan the Right Time to Conduct Market Research
Without market research, it would be nearly impossible to successfully grow a business. Market research survey(s) obtain...Read more »
10 Factors That Affect Customer Satisfaction
There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up...Read more »
Measuring and Managing Customer Satisfaction
It takes continuous effort to maintain high customer satisfaction levels. As markets shrink, companies are scrambling to...Read more »
Implementing a Profitable Customer Loyalty Program
Customer loyalty means everything in the business world, but the formula for success can be difficult to perfect. While...Read more »
The Importance of the Annual Employee Survey
‘Engagement is a leading buzzword in today’s corporate environment. Seventy-eight percent of business leaders say it is...Read more »
5 Factors That Affect Your Employee's Productivity
If the competition is doing more with less, then employee productivity may be the issue. Low-output workers indicate a...Read more »
10 Things Employees Dislike Most About Their Employers
Do you hate your job? Well, you have plenty of company. According to a poll from the Pew Research Center, American...Read more »
Make our team your team
We handle it all, from survey creation and in-depth reporting to turning the research into real benefits for you. Tell us what you need, and we’ll deliver.
Still not sure?
NBRI surveys give businesses a competitive edge, forming a clear path to profit improvement. Reach out today for more information — we are here to help.