A Partial List of Clients

nbri-clientNBRI has extensive experience across all industries. Our research teams bring each Client a combination of deep industry knowledge and expert advice from other industries on Root Causes. We offer our Clients fresh perspectives and breakthrough business insights. Our mission is to help our Clients set new standards of excellence in their industries, not follow the pack with off-the-shelf solutions.

A Partial List of Clients

  • hewlett-packard
  • cisco
  • frito
  • sony
  • ae
  • unitedway
  • cvs
  • smu
  • wm
  • gm
  • purina
  • lo jack

Circle of Excellence

nbri-circleofexcellenceOutstanding achievement deserves recognition! NBRI’s Circle of Excellence Award recognizes organizations that excel in Employee Engagement and Customer Satisfaction! This prestigious award is tangible evidence of an organization’s dedication to the highest levels of performance.
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Client Testimonials


  • Our NBRI project manager is a pleasure to work with. She is always helpful, timely and very patient – especially regarding last minute changes/additions. She is wonderful! Lin Keach | HR Coordinator | TMMC


  • Our NBRI Organizational Psychologist has been wonderful to work with. She has provided us with great ideas and ways that we can get the most from our surveys. Kim Day | Quality Improvemetn and Internal Audit Manager | InCharge


  • Conversations and recommendations from our NBRI organizational psychologist were spot on! John Hearl | Customer Support and Shipping Manager | Dwyer


  • I am extremely happy with the quick response and help from our NBRI research consultants. I don’t always know exactly how to get the data I am looking for, but NBRI does a very good job of listening and providing fantastic recommendations for us. I feel like NBRI has our best interests at heart. April Sanchez | Marketing Analyst | ASC


  • What do you like most about NBRI? Friendly staff and timeliness of response.Sara Solomon | Director, Research and Development | Nutrisystem


  • What do you like most about NBRI? The professionalism and knowledge of the whole organization.Joan Tolliver | VP, Human Resources | Cbeyond


  • What do you like most about NBRI? The availability of the project manager, and NBRI’s willingness to work with the customer to ensure the expected service is provided. Jackie Paris-Chitanvis | Team Leader | Los Alamos National Laboratory


  • You do such a fast and flawless job every time I ask for assistance. Thanks so much! Alice Kelly | Employee Development Manager | Treasure Chest Casino


  • The Executive Summaries are great. They take the data, and analyze it so it’s easy to understand. Meredith Yuan | Service Quality Project Manager | SunTrust Mortgage


  • NBRI’s scientific approach and expertise has enabled our organization to obtain actionable data that we’ve been able to communicate in a manner that is meaningful to improve business outcomes. Denise Harrell | Assistant Vice President, Corporate Employee Relations | M&T Bank


  • I like many things about NBRI – their survey methodology, the benchmarking data, the reports, the project support that we get. Most of all, though, I like their root cause analysis. This is extremely helpful to help us address the issues that we need to focus on and obtain the most. We have implemented their suggestion to put together employee survey teams to come up with recommendations to address the root causes. This has given us the opportunity to involve our employees in the action planning process and to make them feel part of the improvement in our survey results. It also serves as a development opportunity by allowing them to interact with other employees throughout the Company and by getting exposure to our senior leadership team. Zoraida Jirau | Director, HR Programs | Crowley Maritime Corporation


  • Your sales representative’s follow-up phone call after I completed a questionnaire on your website was critical to our decision to choose NBRI as our survey provider. Her call and presentation of the service and benchmarking data that could be provided by NBRI gave me the assurance that we were making the right choice in partnering with your company. Lin Malhotra | Manager, Training & Organizational Development | UniSource Canada, Inc.