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How to Conduct a Survey banner
How to Conduct a Survey

We’ve been conducting research for businesses for over 4 decades. From employee and customer surveys to market research,...

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10 Factors That Affect Customer Satisfaction banner
10 Factors That Affect Customer Satisfaction

Customer satisfaction goes far beyond customer service. According to Howard J. Ross, president of a Maryland-based...

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How To Measure & Improve Casino Customer Satisfaction banner
How To Measure & Improve Casino Customer Satisfaction

Repeat business from returning customers plays a vital role in the success of a casino. Customers that are satisfied...

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How to Improve Employee Engagement banner
How to Improve Employee Engagement

Employee engagement is a crucial part to your company’s success. What’s more is that the more engaged your employees,...

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