- Best-practice templates
- Targeted survey questions
- Feedback you can trust
Give customers an unforgettable service experience
Research shows that good customer service has a huge impact on how customers view a business. Small things like addressing customers by name and showing you care about their concerns makes a big difference. Use our customer service surveys to concentrate on what customers consider most valuable.
Drive repeat business and positive word of mouth
Customers are happier when you show you care. Satisfied customers are far more likely to return to your business—and they’ll tell their friends and family. You’ll know what matters the most by implementing a customer service survey program.
In over three decades of conducting survey research for thousands of businesses, we have found that once a slide in customer service begins, it’s difficult to curtail. By continually monitoring customer service through the use of regular surveys, you can keep service levels high and customer loyalty strong.Get started today
Utilize game-changing customer service surveys
So, why should you consider a customer service survey program? Good customer service drives customer engagement, repeat business, referrals, and sales volume. Some of the biggest benefits include:
- Avoiding loss of reputation
- Maintaining market share
- Better understanding customer expectations
- Identifying performance gaps
- Access to vital customer service data
By asking the right questions, applying NBRI’s [ClearPath Analytics], and identifying specific steps to improve your customer touch points, our customer service surveys produce meaningful wins for your organization.See our process
What our customers are saying about NBRI
“Everything about the service has been what we were looking for and all representatives are a pleasure to work with.”
Recent Case Study
Customer Service Survey Case Study
Customer Service Survey Resources
Make our team your team
We handle it all, from survey creation and in-depth reporting to turning the research into real benefits for you. Tell us what you need, and we’ll deliver.
Still not sure?
NBRI surveys give businesses a competitive edge, forming a clear path to profit improvement. Reach out today for more information — we are here to help.