Infographic: Employee Engagement

Infographic: Employee Engagement

Employees who receive recognition throughout the year are more satisfied in their jobs. Here are some tips to cultivate employee engagement in your workplace.

Infographic: Customer Service

Infographic: Customer Service

Customer Satisfaction turns new customers into repeat customers. This is called Intent to Return, which is what drives Financial Performance.

Infographic: Customer Satisfaction

Infographic: Customer Satisfaction

It costs five times as much to attract a new customer as it does to retain an existing one. The best way to keep your customers is to keep them satisfied.

Access Group Awarded NBRI Circle of Excellence

Access Group Awarded NBRI Circle of Excellence

National Business Research Institute (NBRI) recognized Access Group with its prestigious Circle of Excellence award based upon their outstanding achievement in Customer Satisfaction. “Customer Satisfaction drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of Access Group’s dedication to measuring and improving their Customer…

Rain Bird Awarded NBRI Circle of Excellence

Rain Bird Awarded NBRI Circle of Excellence

National Business Research Institute (NBRI) recognized Rain Bird for the second year in a row with the prestigious Circle of Excellence Award based upon their outstanding achievement in Employee Engagement. “Employee Engagement drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of Rain Bird’s…

Milano Restaurants International is Recognized for their Commitment to Employee Engagement

Milano Restaurants International is Recognized for their Commitment to Employee Engagement

High levels of employee engagement and a commitment to an improved workplace earn Milano Restaurants International a place in NBRI’s Circle of Excellence. The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon Milano Restaurants International and welcomes this organization to the NBRI Circle of Excellence. “Employee Engagement drives…

Comverge is Recognized for their Commitment to Employee Engagement

Comverge is Recognized for their Commitment to Employee Engagement

High levels of employee engagement and a commitment to an improved workplace earn Comverge a place in NBRI’s Circle of Excellence. The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon Comverge and welcome this organization to the NBRI Circle of Excellence. “Employee Engagement drives Financial Performance,” said Dr.…

Griffith Foods Mexico is Recognized for their Commitment to Employee Engagement

Griffith Foods Mexico is Recognized for their Commitment to Employee Engagement

High levels of employee engagement and workplace satisfaction earn Griffith Foods Mexico a place in NBRI’s Circle of Excellence. The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon Griffith Foods Mexico and welcomes this organization to the NBRI Circle of Excellence. “Employee Engagement drives Financial Performance,” said Dr.…

Measuring and Improving Customer Experience to Increase Profits

Measuring and Improving Customer Experience to Increase Profits

Business executives and managers understand that happy customers are the key to strong profits, so it follows that the majority of businesses have employed customer satisfaction surveys to learn how to improve their customers’ experiences. Unfortunately, some companies may not understand customer surveys best practices. Thus, they may fail to effectively gather useful information about…

C&A Industries, Inc. is Recognized for their Commitment to Employee Engagement

C&A Industries, Inc. is Recognized for their Commitment to Employee Engagement

High levels of employee engagement and workplace satisfaction earn C&A Industries, Inc. a place in NBRI’s Circle of Excellence. The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon C&A Industries, and welcomes this organization to the NBRI Circle of Excellence. “Employee Engagement drives Financial Performance,” said Dr. Jan…