Get Our New E-Book, How to Conduct a Survey, Free

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We’ve been conducting research for businesses for over 30 years. From employee engagement surveys to market research, NBRI has covered every inch of the survey data spectrum. As you can imagine, we’ve compiled a lot of benchmarking data and derived a lot of knowledge from it. Our motto is Research for Knowledge, Knowledge for Power, and what better way to empower than to share what we’ve learned?

Rain Bird Corporation Receives NBRI Circle of Excellence Award for Employee Engagement

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The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon Rain Bird Corporation, and welcomes this organization to the NBRI Circle of Excellence. “Employee…

Real Science, Real Results. Trust the NBRI Process For Your Company’s Survey Research.

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Surveys are a dime a dozen. Everywhere you look, “free” or “low-cost” surveys abound. But ask yourself this: Do I want cheap, fast results? Or do I want results I…

Survey Design Starts with a Sound Question Database. Garbage In = Garbage Out.

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If reliable, accurate survey data is what you need, look no further than NBRI. We’ve made a name for ourselves, with companies of all sizes, for providing data you can…

Online, Telephone, or Paper? Which Deployment Method is Right for You? A Combination?

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You’ve heard the saying, “Surveys are only as good as the information is accurate.” You can’t afford to miss the mark by targeting the wrong audience. That’s why thousands of…

Solve the Puzzle with Meaningful Survey Reports.

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The results are in. What’s the next step? At some survey providers, you’re on your own when it comes to deciphering what the data means for you and your business.…

Take Targeted Action To Drive Business Results.

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At NBRI, we aren’t looking to be your survey provider. We are looking to partner with your company to help it reach the potential you envision. That’s why we take…

Employee Satisfaction Surveys that Work

Employee Satisfaction Surveys that Work

If you want to have happier employees, you first need to find out what makes them feel unhappy or dissatisfied while at work. Most business owners and managers turn to…

5 Tips for an Effective Customer Survey

5 Tips for Customer Surveys

If your business revolves around consumers or customers, then the success of your business is a direct result of their satisfaction. When a customer is satisfied with the experience, service,…

The Truth about Employee Engagement Surveys

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Some employees view employee engagement surveys with a mixture of irritation and skepticism. Employees must take time from their busy days to answer survey questions, but research shows that many…

Do You Really Need A Survey Company?

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When business owners, executives, and managers want to learn more about their customers’ experiences, it is not uncommon for them to ask customers for their insight by writing and issuing…

What Customer Satisfaction Surveys Can Tell You about the Health of Your Company

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Customer satisfaction is the key to a company’s success. Satisfied customers place larger and more frequent orders, while unsatisfied customers rarely return to place additional orders if they can find…

Improve Customer Satisfaction Today In Three Steps

Customer Satisfaction Survey

Nothing has a bigger impact on your company’s profitability than customer satisfaction. Every increase in your satisfaction rating translates directly into larger and more frequent orders, and positive word of…

How to Measure Customer Satisfaction and Loyalty

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Many companies don’t know how to measure customer satisfaction, although most companies agree that customer satisfaction is an important factor in profitability and increasing revenue. The best way to gauge…

How to Win Back the Customers Who Walked Away From Your Business

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No one is immune to mistakes, but some mistakes have more severe consequences than others. For businesses, one of the worst consequences of errors is lost customers. But sometimes it is hard…