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We’ve been conducting research for businesses for over 30 years. From employee engagement surveys to market research, NBRI has covered every inch of the survey data spectrum. As you can imagine, we’ve compiled a lot of benchmarking data and derived a lot of knowledge from it. Our motto is Research for Knowledge, Knowledge for Power, and what better way to empower than to share what we’ve learned?

National Business Research Institute Recognizes Big Y for their Commitment to Employee Engagement

National Business Research Institute Recognizes Big Y for their Commitment to Employee Engagement

The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon Big Y and welcome this organization to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations that place a high value on employee engagement. These organizations demonstrate their dedication by conducting best in class survey…

National Business Research Institute Recognizes CK Franchising Inc. for its Commitment to Customer Engagement

National Business Research Institute Recognizes CK Franchising Inc. for its Commitment to Customer Engagement

The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon CK Franchising Inc. (CKFI), the franchisor of the Comfort Keepers® brand, and welcome this organization to the NBRI Circle of Excellence. “Customer engagement drives financial performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This…

National Business Research Institute Recognizes ESD for Its Commitment to Employee Engagement

National Business Research Institute Recognizes ESD for Its Commitment to Employee Engagement

The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Excellence upon ESD and welcome this organization to the NBRI Circle of Excellence. “Employee Engagement drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of ESD’s dedication to measuring and…

National Registry of EMTs Awarded NBRI Circle of Excellence

National Registry of EMTs Awarded NBRI Circle of Excellence

The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Excellence upon National Registry of Emergency Medical Technicians and welcomes this organization to the NBRI Circle of Excellence. “Customer Engagement drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of…

Employee Engagement Infographic

Employee Engagement Infographic

Employees who receive recognition throughout the year are more satisfied in their jobs. Here are some tips to cultivate employee engagement in your workplace.

Customer Service Infographic

Customer Service Infographic

Customer Satisfaction turns new customers into repeat customers. This is called Intent to Return, which is what drives Financial Performance.

Customer Satisfaction Infographic

Customer Satisfaction Infographic

It costs five times as much to attract a new customer as it does to retain an existing one. The best way to keep your customers is to keep them satisfied.

Access Group Awarded NBRI Circle of Excellence

Access Group Awarded NBRI Circle of Excellence

National Business Research Institute (NBRI) recognized Access Group with its prestigious Circle of Excellence award based upon their outstanding achievement in Customer Satisfaction. “Customer Satisfaction drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of Access Group’s dedication to measuring and improving their Customer…

Rain Bird Awarded NBRI Circle of Excellence

Rain Bird Awarded NBRI Circle of Excellence

National Business Research Institute (NBRI) recognized Rain Bird for the second year in a row with the prestigious Circle of Excellence Award based upon their outstanding achievement in Employee Engagement. “Employee Engagement drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of Rain Bird’s…