Free Vendor Selection Webinars

Free Vendor Selection Webinars

To make your vendor selection easier, we invite you to meet with one or more of our Organizational Psychologists, one or more of our Project Managers, and see a live demonstration of our awesome Platform!

Measuring and Improving Customer Experience to Increase Profits

Measuring and Improving Customer Experience to Increase Profits

Business executives and managers understand that happy customers are the key to strong profits, so it follows that the majority of businesses have employed customer satisfaction surveys to learn how to improve their customers’ experiences. Unfortunately, some companies may not understand customer surveys best practices. Thus, they may fail to effectively gather useful information about…

Survey Research Informs Healthcare Decisions

Survey Research Informs Healthcare Decisions

Have you completed these types of healthcare surveys? Sandy had surgery on her vocal cords and was an inpatient for four days. Before she was discharged, she was given a questionnaire and asked to describe her level of satisfaction with hospital services that included the admissions process, her hospital room, food service, nurses, physicians, tests,…

Employee Satisfaction Surveys that Work

Employee Satisfaction Surveys that Work

If you want to have happier employees, you first need to find out what makes them feel unhappy or dissatisfied while at work. Most business owners and managers turn to employee satisfaction surveys to understand this dynamic. It does make sense that the best way to learn about what makes employees happy or unhappy is…

5 Tips for an Effective Customer Survey

5 Tips for an Effective Customer Survey

If your business revolves around customers, then the success of your business is a direct result of their satisfaction. When a customer is satisfied with the experience, service, or product you provide, that customer is more likely to return and also more likely to recommend you to others. Likewise, an unhappy customer is unlikely to…

The Truth about Employee Engagement Surveys

The Truth about Employee Engagement Surveys

Some employees view employee engagement surveys with a mixture of irritation and skepticism. Employees must take time from their busy days to answer survey questions, but research shows that many employees in the United States feel disconnected from their managers and company mission statements. They are concerned that their responses won’t make a difference in…

Do You Really Need A Survey Company?

Do You Really Need A Survey Company?

When business owners, executives, and managers want to learn more about their customers’ experiences, it is not uncommon for them to ask customers for their insight by writing and issuing a survey. Taking initiative in this manner is admirable, but these individuals are often too close to the issue to ask the right questions and…

What Customer Satisfaction Surveys Can Tell You about the Health of Your Company

What Customer Satisfaction Surveys Can Tell You about the Health of Your Company

Customer satisfaction is the key to a company’s success. Satisfied customers place larger and more frequent orders, while unsatisfied customers rarely return to place additional orders if they can find another source. Understanding which aspects of your product, brand, and business processes contribute to customer satisfaction and which erode customer loyalty can help you become…

Improve Customer Satisfaction Today In Three Steps

Improve Customer Satisfaction Today In Three Steps

Nothing has a bigger impact on your company’s profitability than customer satisfaction. Every increase in your satisfaction rating translates directly into larger and more frequent orders, and positive word of mouth attracts even more customers. The best way to measure customer satisfaction and to discover how to improve customer satisfaction is by using customer satisfaction…

How to Measure Customer Satisfaction and Loyalty

How to Measure Customer Satisfaction and Loyalty

Many companies don’t know how to measure customer satisfaction, although most companies agree that customer satisfaction is an important factor in profitability and increasing revenue. The best way to gauge customer satisfaction is with a well-designed, professionally administered customer satisfaction survey. Surveying customers about their satisfaction is more complex than it might appear at first.…