Customer Survey White Papers

There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up...

It takes continuous effort to maintain high customer satisfaction levels. As markets shrink, companies scramble to boost...

Most companies say they believe in great customer service, but few set up a system to ensure that they provide it and...

Offering incentives for a survey respondent’s time is one way to increase customer survey response rates. In fact, the...

Over the past decade there has been phenomenal growth in gaming and specifically in commercial casino gaming. According...

When it comes to learning about a company’s client base, there is rarely anything more effective than a customer...

The word ‘survey’ means ‘to look at in a comprehensive way’. There are numerous survey research methods,...

The ultimate goal of a successful research study is to obtain honest feedback from all participants that can be...

Customer loyalty means everything in the business world, but the formula for success can be difficult to perfect. While...

Books on business success can lead you to believe that a successful singular approach exists for satisfying customers,...

Understand the difference between winning and losing gaming customers and use this information to create more loyal and...

Customers loyal to a place of business are repeat customers. Loyal customers are those customers who refer others to...

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