Customer Survey White Papers

10 Factors That Affect Customer Satisfaction

There’s more to customer satisfaction than customer service. The most pleasant experience with a person can’t make up for bad food, faulty products or shipping delays. There are several factors… PDF

A GPS For Business Success

Have you ever been lost or unsure of which direction to take? In today’s technologically savvy world, we are less likely to find ourselves in this situation. We have cellular… PDF

Are Your Customers Happy? Just Ask Them.

Surveying the Customer Landscape Keeps Businesses Thriving Customer satisfaction impacts every part of a businesses’ bottom line. From profits to stock prices, customer satisfaction can be linked to every big… PDF

Benchmarking with the Best in Class: NBRI Norms

Research psychologists, astute at creating psychological instruments to measure psychological constructs, such as the attitudes, opinions, beliefs, and behaviors of people, without biasing or skewing the data, have professionally designed… PDF