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Case Studies

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Customer Experience

A Fortune 500 retailer contacted NBRI for help with a particularly critical customer experience program. The client had...

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Customer Satisfaction Survey

For over a decade, a leading hotel chain engaged NBRI to conduct its employee engagement surveys. After an economic...

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Customer Service

An international service organization chose NBRI to conduct a customer service survey for three million of its 110...

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Customer Pulse

A manufacturer of industrial, transmission, and distribution systems experienced increasing competition in its field. To...

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Customer Loss Review

A national chain of entertainment properties hired NBRI to better understand its customer base. Revenues had been...

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Employee Experience

A large defense systems contractor contacted NBRI to establish their employee experience program. During the next year...

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One of the top 10 fastest-growing companies in the U.S. was experiencing 22% turnover, in addition to the enormous costs...

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Employee Engagement Survey

An international electronics manufacturer was experiencing turnover in excess of 20% when they decided to contact NBRI....

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Employee Pulse

Over the course of a year, this company worked steadily to improve their scores to reach "strength" targets, which are...

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Diversity, Equity, and Inclusion

A US State Government employed NBRI to design and deploy their first Diversity, Equity, and Inclusion survey to all...

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Employee Satisfaction

Experiencing high employee absenteeism, one of the country's largest food services providers contacted NBRI to assess...

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360-Degree Feedback

A large, regional bank contacted NBRI to conduct an employee 360-Degree feedback survey as part of its newly implemented...

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