Case Studies
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Customer Experience
A Fortune 500 retailer contacted NBRI for help with a particularly critical customer experience program. The client had...
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Customer Satisfaction Survey
For over a decade, a leading hotel chain engaged NBRI to conduct its employee engagement surveys. After an economic...
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Customer Service
An international service organization chose NBRI to conduct a customer service survey for three million of its 110...
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Customer Pulse
A manufacturer of industrial, transmission, and distribution systems experienced increasing competition in its field. To...
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Customer Loss Review
A national chain of entertainment properties hired NBRI to better understand its customer base. Revenues had been...
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Employee Experience
A large defense systems contractor contacted NBRI to establish their employee experience program. During the next year...
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Onboarding
One of the top 10 fastest-growing companies in the U.S. was experiencing 22% turnover, in addition to the enormous costs...
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Employee Engagement Survey
An international electronics manufacturer was experiencing turnover in excess of 20% when they decided to contact NBRI....
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Employee Pulse
Over the course of a year, this company worked steadily to improve their scores to reach "strength" targets, which are...
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Diversity, Equity, and Inclusion
A US State Government employed NBRI to design and deploy their first Diversity, Equity, and Inclusion survey to all...
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Employee Satisfaction
Experiencing high employee absenteeism, one of the country's largest food services providers contacted NBRI to assess...
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360-Degree Feedback
A large, regional bank contacted NBRI to conduct an employee 360-Degree feedback survey as part of its newly implemented...
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