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Employee Satisfaction

Experiencing high employee absenteeism, one of the country’s largest food services providers contacted NBRI to assess their employee satisfaction levels. They suspected employee dissatisfaction was the leading cause of the company’s chronic employee absences.

An NBRI survey was deployed in 48 states and three languages. An 85% response rate was obtained which produced valid data at a 99% confidence level with a 3% sampling error. Management could be certain that the results of the employee satisfaction survey truly represented their employees’ attitudes.

Low job satisfaction was evident. NBRI’s ClearPath Analytics determined employees felt disconnected from the organization’s short and long-term goals, vision, and mission. NBRI recommended several interventions, which included communicating management’s strategic plans to all employees and reinforcing their practice in each employee’s daily activities.

Subsequent employee survey results showed significant increases on related survey questions, which dramatically impacted the entire company’s job satisfaction scores. Employee satisfaction scores improved from a weakness (below the 50th percentile of the NBRI Benchmarking Database) to a strength (above the 75th percentile of the NBRI Benchmarking Database) in only six months. Most importantly, employee absenteeism was reduced by more than 60% in this short time span.

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