Employee Engagement

Employee Engagement

Employees who receive recognition throughout the year are more satisfied in their jobs. Here are some tips to cultivate employee engagement in your workplace.

Customer Service

Customer Service

Customer Satisfaction turns new customers into repeat customers. This is called Intent to Return, which is what drives Financial Performance.

Customer Satisfaction

Customer Satisfaction

It costs five times as much to attract a new customer as it does to retain an existing one. The best way to keep your customers is to keep them satisfied.

5 Key Factors That Affect Your Employees’ Productivity

5 Key Factors That Affect Your Employees’ Productivity

When it comes to employee productivity, there are a few factors that play a major role. These influencers determine how many sick days your employees take, their attitude toward daily tasks and larger projects, and how they feel when they come to work every day. It’s important to be aware of the five biggest factors and address them as soon as you notice a problem. It’s no secret that happier employees are more productive and more likely to stay with the company longer. Lower turnover means lower expenses for you, directly contributing to the bottom line. Here we’ve identified the 5 key factors that affect your employees’ productivity. Now the question is, what will you do with this information?

Customer Satisfaction

Customer Satisfaction

Customer satisfaction and service are integral parts of so many businesses, so why do they struggle with it? Take a look at what factors truly the customer experience and which industries know how to give their customers what they need and want.

Unemployment – Mind the Gaps

Unemployment – Mind the Gaps

The unemployment figures are always a popular topic of discussion and disagreement. Are they rising or falling? Is it accurate? Who does it include? What factors are truly contributing to job growth? These are only some of the questions commonly associated with measuring the unemployment rate. We’ve taken a look at what unemployment in America really looks like and what industries are shrinking or seeing gains as a result.

Want more insight on how our industry is doing? Take a look at how NBRI’s market research surveys can provide you with the advantage you need.

High Heels in the Corner Office

High Heels in the Corner Office

Women are an emerging force in the workplace but those that actually hold high level executive positions are few and far between. Even with data supporting that women in executive positions have a higher rate of ROI than those with all male boards, women still struggle to move up. Why is this so? Take a look at how women in leadership really stack up and what companies can do to attract female talent for a competitive edge.

The Cost of a Bad Hire

The Cost of a Bad Hire

Organizations classify the costs associated with bad hires into a variety of categories, but all negatively impact the growth of a company. Take a look at how the cost of a bad hire in the lowest and highest paid positions can really add up.

What Makes a Great CEO

What Makes a Great CEO

Businesses often focus on building great employees and company culture but what about the person at the top? Depending on who you talk to, there is a direct path to becoming a CEO but after looking at some of the most notable CEOs today, we’re not sure we agree. Take a look at this infographic and ask yourself, “What really makes a great CEO?”

The Anatomy of an Engaged Employee

The Anatomy of an Engaged Employee

Reducing turnover and improving productivity starts with you, the business. You must ensure that your employees are engaged while at work, or your business will suffer as employees daydream, or worse, look elsewhere for employment. Our latest infographic takes a look at employee engagement, and how to improve it.

Tech Trends in Holiday Shopping

Tech Trends in Holiday Shopping

People love to shop during the holidays. Three trends are changing the way we do this shopping; bargain hunting, online shopping, and mobile shopping. We’ve taken a look at all three.

5 Hospitality Trends – Changing the Way You Do Business

5 Hospitality Trends – Changing the Way You Do Business

The hospitality industry is booming, thanks in large part to companies willingness to embrace new technology. From online booking to social media, technology is definitely trending in the hospitality industry. Our latest infographic takes a look at the rise of some of the most popular trends in hospitality.

Employee Engagement + Customer Satisfaction = Financial Performance

Employee Engagement + Customer Satisfaction = Financial Performance

Increased employee engagement and customer satisfaction can directly bolster your bottom line. Our latest infographic takes a closer look at these two concepts and provides examples of companies that embraced them. Their pocketbooks were quite happy they did.

Customer Service Trends

Customer Service Trends

The relationship between customers and the businesses they frequent is constantly evolving. The way business was done just five years ago has long since adapted to the changing needs of consumers. In our latest infographic we’ve taken a look at what customers are expecting now, and how businesses can meet their demands to improve the overall customer experience.

Employee Engagement

Employee Engagement

American Casino Gaming Industry Outlook to 2015

American Casino Gaming Industry Outlook to 2015

Get more information on our Guest Service Surveys for the Gaming Industry.

Trending Now – Why People Hate Their Jobs

Trending Now – Why People Hate Their Jobs

Every business strives to be as productive as possible. One way to increase your employee’s productivity is to make sure employee engagement levels stay high. Workers that are engaged with their jobs will naturally be more productive. Our latest micro graphic gives you a quick insight into what people that aren’t happy at work have been saying on social media.

As a leader, keeping a pulse on your employees engagement levels is of the highest importance. We’ve found that the majority of the issues arises from middle management not having a flexible schedule. Take the time to look to your own organization and see how you can apply these findings in a positive way. For more information on finding what your employees’ sentiments are towards their job, check out our employee engagement surveys.

Customer Service

Customer Service

In order to create loyalty among your customers, your company must provide customer service that is superior to the competition. Companies that are successful and profitable always have loyal customers, and they’ve done so by delivering excellent customer service time and time again. We created our Customer Service Infographic to help every company see the value in creating a customer service centric organization.

Customer Loyalty – What it is and Why it’s Important

Customer Loyalty – What it is and Why it’s Important

Customers are a business’ most important asset, without them the business wouldn’t exist. So it’s imperative to keep these customers happy and improve their loyalty to your business. We created this customer loyalty infographic to help you not only understand it, but to help you cultivate that loyalty among your own customers.

The High Cost of New Hires

The High Cost of New Hires

Last month, we released our infographic, The Importance of Employee Engagement. One of the facts we pointed out is that it will cost, on average, 10-30% of an employee’s gross annual income to replace him or her.

This infographic, from the social HR software firm TribeHR, goes deeper down that path and shows the true cost of replacing an employee. If you want to avoid those costs, make sure your employees are engaged and happy at work; follow the tips from our infographic! An employee that is engaged at work will be happier and more productive. Don’t lose money by neglecting your employees.

The Importance of Employee Engagement

The Importance of Employee Engagement

At NBRI, we talk a lot about employee engagement. It’s a vital element of a successful and productive workplace, and should be considered on an employee level, as well as managerial, and even executive.

We can talk about employee engagement all day, but we decided we’d rather show you.

After all, a picture’s worth a thousand words.