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5 Keys to the Best Customer Satisfaction Survey banner

Customer Surveys

5 Keys to the Best Customer Satisfaction Survey

Customer satisfaction surveys measure how products and services supplied by a company meet or surpass customer...

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Customer Surveys

Human Interaction is the Best Customer Service

Organizations often refer to customer service as a cost center or a branch of their business that does not produce a...

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Employee Surveys

How to Stop Your Business From Failing

Growing businesses attribute their growth to innovative ideas, savvy business deals, and loyalty to core philosophies....

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Employee Surveys

Boost Employee Engagement and Productivity through the Learning Process

You’ve done everything by the book, and you’re confident you have a team of highly engaged and productive employees....

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Customer Surveys

Customer Service vs. Customer Experience: Why Both Matter

Customer-facing employees have heard their fair share of conversations about customer service and customer experience....

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Employee Surveys

How to Hire and Hold onto Rock Star Employees

Keeping employees engaged and productive is essential to any business’s profitability, since disengaged employees...

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Customer Surveys

The Best Customer Service Starts with Upper Management

Here is a staggering statistic about customer service: 78 percent of bad customer service experiences prevent a...

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Customer Surveys

What Yelp can Teach Companies about Customer Service

Yelp.com is a review site that relies on customer submissions to rate the products and services of local businesses....

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Employee Surveys

Motivating Employees with Incentives, Not Just Money

Incentives impact employee engagement. These incentives can be anything from comprehensive medical insurance, to pay...

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Employee Surveys

You Hate Your Job. Your Job Hates You Back. Now What?

The State of the American Workplace report indicates that only 30% of workers like their job, leaving 70% of the...

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Employee Surveys

What’s Next for Business Attire in the Workplace?

Companies can be vague about their dress code, making it difficult for new employees. For men, business attire is...

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Employee Surveys

How to Hold an Efficient Meeting

Meetings are meant for follow-ups or to find a collective solution to a problem. What often happens is people zone out...

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