Blog
Employee Surveys
People Who are Good at Their Jobs Don’t Quit – Or, Do They?
Laurie Ruettimann, writer for The Cynical Girl and Punk Rock HR, recently wrote a piece on how she overcame the...
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Customer Surveys
What Mom & Pop Shops Can Teach Big Business
Think of your favorite family-owned business. Growing up it might have been the convenience store on the corner or the...
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Customer Surveys
Customer Service is a Social Business
We have seen a number of social media platforms emerge and evolve into something more than just another way to...
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Customer Surveys
What Does a Customer Service Focused Employee Look Like?
Engaged employees who are passionate about your business is any manager’s dream. However, it is not possible to create a...
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Customer Surveys
4 Companies That Are Mastering Customer Service
What are the characteristics of a customer service-focused company? Business owners have asked themselves this question,...
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Customer Surveys
The Psychology of Customer Service
There are many lessons to be learned by studying the human mind and its functions in relation to customer service. Each...
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Employee Surveys
Employee Engagement Can Save Lives
United Kingdom news outlets have been buzzing about the National Health Service (NHS), and justifiably so. A recent...
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Customer Surveys
Customer Service Nightmares: “I Literally Hate Customers”
“I literally hate customers more than anything in the entire world. I hate them so much. They’re terrible. It’s all...
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Customer Surveys
Customer Service: Start Receiving Your Gifts
Your business is all about giving. You’re constantly giving, from the goods you offer to the customer service you...
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Customer Surveys
Is Your Customer Service Ready for Kickoff?
In 2012, as football fans across the country lined up in front of their flat screens to watch Super Bowl XLVI, a team of...
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Customer Surveys
Focusing on the Customer Experience
Every business sells either products or services – that’s what makes it a business. Everything a company does is...
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Employee Surveys
Managing for Employee Engagement
Does your boss inspire you to come into work each day energized, enthusiastic, and ready to be productive? Chances are,...
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