Blog
Customer Service: Start Receiving Your Gifts
Your business is all about giving. You’re constantly giving, from the goods you offer to the customer service you...
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Is Your Customer Service Ready for Kickoff?
In 2012, as football fans across the country lined up in front of their flat screens to watch Super Bowl XLVI, a team of...
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Focusing on the Customer Experience
Every business sells either products or services – that’s what makes it a business. Everything a company does is...
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Managing for Employee Engagement
Does your boss inspire you to come into work each day energized, enthusiastic, and ready to be productive? Chances are,...
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Why Invest in Customer Service?
A recent article in Time discusses the trending topic of Customer Service. The article cites recent studies showing that...
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The Value of Wellness Programs
There are many different ways to ensure that your employees are happy. One recent trend is to institute a wellness...
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Employee Engagement Starts with Hiring the right People
Many companies plan to add new employees this year, while at the same time, employee engagement around the globe is...
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The Power of Hospital Surveys
In a hospital, every second matters. There are no “Sorry, We’re Closed” signs. Processes must be created and enforced to...
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Exceeding Customer Service Expectations
Customers don’t anticipate being blown away by the experience when they make a purchase. They drop by the store, or...
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Set a New Bar in Customer Service
On a personal level, we all know how easy it is to fall into a routine. We follow routines each day: from waking up in...
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The Year of the Customer
2013 is the International Year of Statistics according to the American Statistical Association. Bloomberg speculates...
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Time to Train for Customer Service
Training is an integral part of a company’s success. In some companies, customer service training takes a month or more....
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