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Customer Service: Are You Acting or Reacting? banner

Customer Surveys

Customer Service: Are You Acting or Reacting?

Great customer service starts from the very first time a customer comes in contact with a product or company. Customers...

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Customer Service Week banner

Customer Surveys

Customer Service Week

Customer service has long been recognized as a key differentiator between businesses. This was recognized by the U.S....

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The Reputation of Your Business is at Stake banner

Customer Surveys

The Reputation of Your Business is at Stake

The shift of power to the customer regarding the reputation of your business is one of the most significant and...

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The Newest Leadership Tool: Listening banner

Employee Surveys

The Newest Leadership Tool: Listening

The culture of a company revolves around telling employees what to do – and how that communication occurs. Communication...

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Five Top Ways to Boost Productivity banner

Employee Surveys

Five Top Ways to Boost Productivity

Everyone does their best to keep their employees happy, but some will still feel like they’re in a grind and work...

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The Power of a Team banner

Employee Surveys

The Power of a Team

Many companies have employees scattered across departments, separate floors, or even the entire U.S. Large companies may...

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Proactive Customer Service: Fix Problems Before Customers Make you Aware of Them banner

Customer Surveys

Proactive Customer Service: Fix Problems Before Customers Make you Aware of Them

Your company may provide excellent customer service. However, that doesn’t mean your company provides proactive customer...

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Business Roundup: Employee Engagement banner

Employee Surveys

Business Roundup: Employee Engagement

We occasionally report on what other experts are saying about employee engagement. Here is this week’s round up of...

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Silence: The Employee Engagement Killer banner

Employee Surveys

Silence: The Employee Engagement Killer

Thousands of books have been written about how to be a good – or even just an effective – manager. But the fact is there...

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Innovations to Keep your Customers Satisfied banner

Customer Surveys

Innovations to Keep your Customers Satisfied

Basic business sense tells you that your business needs to take steps to ensure that your customers are satisfied. Your...

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A Beginners Guide to Fostering Customer Loyalty banner

Customer Surveys

A Beginners Guide to Fostering Customer Loyalty

Having a global fan base of loyal customers is a goal of every company. Companies such as Apple and Coca-Cola are often...

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How Poor Customer Service Can Destroy Your Company, From the Inside banner

Customer Surveys

How Poor Customer Service Can Destroy Your Company, From the Inside

Customer service conjures up images of customers, and for good reason. A company’s customer service is the public...

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