Blog
The Positive Effect of Cohesive Attraction
If you think back to Chemistry 101, you may remember a property called cohesion or cohesive attraction. Basically, it is...
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Sell Your Brand, not the Product
“If it’s the WRONG information you want, you can call your friendly (Major Retail Store) and get just that!! The manager...
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The Power of Expectations
Expectations drive businesses around the world. Customers go to a business with a need or a problem, expecting a...
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Omnipresent Leadership
Countless books have been written, thousands of courses taught, and there are hundreds of conferences that expound the...
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Customer Service: Are You Acting or Reacting?
Great customer service starts from the very first time a customer comes in contact with a product or company. Customers...
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Customer Service Week
Customer service has long been recognized as a key differentiator between businesses. This was recognized by the U.S....
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The Reputation of Your Business is at Stake
The shift of power to the customer regarding the reputation of your business is one of the most significant and...
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The Newest Leadership Tool: Listening
The culture of a company revolves around telling employees what to do – and how that communication occurs. Communication...
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Five Top Ways to Boost Productivity
Everyone does their best to keep their employees happy, but some will still feel like they’re in a grind and work...
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The Power of a Team
Many companies have employees scattered across departments, separate floors, or even the entire U.S. Large companies may...
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Proactive Customer Service: Fix Problems Before Customers Make you Aware of Them
Your company may provide excellent customer service. However, that doesn’t mean your company provides proactive customer...
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Business Roundup: Employee Engagement
We occasionally report on what other experts are saying about employee engagement. Here is this week’s round up of...
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