Blog
Customer Surveys
Customer Service: Are You Acting or Reacting?
Great customer service starts from the very first time a customer comes in contact with a product or company. Customers...
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Customer Surveys
Customer Service Week
Customer service has long been recognized as a key differentiator between businesses. This was recognized by the U.S....
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Customer Surveys
The Reputation of Your Business is at Stake
The shift of power to the customer regarding the reputation of your business is one of the most significant and...
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Employee Surveys
The Newest Leadership Tool: Listening
The culture of a company revolves around telling employees what to do – and how that communication occurs. Communication...
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Employee Surveys
Five Top Ways to Boost Productivity
Everyone does their best to keep their employees happy, but some will still feel like they’re in a grind and work...
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Employee Surveys
The Power of a Team
Many companies have employees scattered across departments, separate floors, or even the entire U.S. Large companies may...
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Customer Surveys
Proactive Customer Service: Fix Problems Before Customers Make you Aware of Them
Your company may provide excellent customer service. However, that doesn’t mean your company provides proactive customer...
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Employee Surveys
Business Roundup: Employee Engagement
We occasionally report on what other experts are saying about employee engagement. Here is this week’s round up of...
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Employee Surveys
Silence: The Employee Engagement Killer
Thousands of books have been written about how to be a good – or even just an effective – manager. But the fact is there...
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Customer Surveys
Innovations to Keep your Customers Satisfied
Basic business sense tells you that your business needs to take steps to ensure that your customers are satisfied. Your...
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Customer Surveys
A Beginners Guide to Fostering Customer Loyalty
Having a global fan base of loyal customers is a goal of every company. Companies such as Apple and Coca-Cola are often...
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Customer Surveys
How Poor Customer Service Can Destroy Your Company, From the Inside
Customer service conjures up images of customers, and for good reason. A company’s customer service is the public...
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