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The Customer Experience – Spotlight on Starbucks banner

Customer Surveys

The Customer Experience – Spotlight on Starbucks

We discussed the basics of Customer Experience and how to improve it in our previous blog post. Now, let’s take a look...

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Maximizing Your HR Potential banner

Employee Surveys

Maximizing Your HR Potential

The first priority of human resources professionals is to keep the company’s most valuable assets, employees, happy...

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4 Employee Retention Strategies banner

Employee Surveys

4 Employee Retention Strategies

At NBRI, we talk a lot about effective employee engagement and employee retention strategies. The average cost to...

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Is Your Management Style Engaging or Embarrassing? banner

Employee Surveys

Is Your Management Style Engaging or Embarrassing?

There have been mountains of books written on how to manage effectively, ranging from how to fire employees all the way...

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The Numbers Behind Employee Engagement banner

Employee Surveys

The Numbers Behind Employee Engagement

There’s a simple elegance to numbers. Numbers carry a lot of weight when it comes time to back up our words, especially...

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The Power of an NBRI Survey for Your Casino banner

Gaming & Hospitality Surveys

The Power of an NBRI Survey for Your Casino

The casino industry is a complex and difficult market. Even very successful casino operators can’t rest on their...

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Creative Employee Engagement Ideas banner

Employee Surveys

Creative Employee Engagement Ideas

There are many lists of basic employee engagement ideas, but sometimes you need something really different to give...

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The Productivity Problem banner

Employee Surveys

The Productivity Problem

It seems that the larger the business, the better the internal data. Expense reports and quarterly earnings are parts of...

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Customer Service: The Power of Social Listening banner

Customer Surveys

Customer Service: The Power of Social Listening

The opportunity to provide better customer service improves as technology becomes more innovative. The Internet boom has...

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Employee Engagement: The Generational Value Gap banner

Employee Surveys

Employee Engagement: The Generational Value Gap

Engaged employees work more efficiently and produce higher-quality work. There are many employee engagement elixirs that...

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What is Customer Experience? banner

Customer Surveys

What is Customer Experience?

We spend a lot of time discussing customer service – how to improve it, how to streamline it, how to stay ahead....

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What Type of Survey Method is Best? banner

Customer Surveys

What Type of Survey Method is Best?

When it comes to surveys, there are several ways to collect the data that your business needs. Choosing the best data...

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