Blog
Silence: The Employee Engagement Killer
Thousands of books have been written about how to be a good – or even just an effective – manager. But the fact is there...
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Innovations to Keep your Customers Satisfied
Basic business sense tells you that your business needs to take steps to ensure that your customers are satisfied. Your...
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A Beginners Guide to Fostering Customer Loyalty
Having a global fan base of loyal customers is a goal of every company. Companies such as Apple and Coca-Cola are often...
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How Poor Customer Service Can Destroy Your Company, From the Inside
Customer service conjures up images of customers, and for good reason. A company’s customer service is the public...
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Business Roundup: Customer Service
The customer service industry changes quickly and it’s critical to keep up with industry trends. This week we dig into...
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Customer Service: Idleness or Innovation?
Customer service is not a new concept; it’s as old as basic business. The traits and characteristics of customer service...
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Weeding Your Workforce
Unhappy employees can be damaging to your bottom line. They can cause serious damage to your business from the inside by...
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What Could Ineffective Middle Management Cost your Company?
At NBRI, we talk a lot about employee engagement and employee satisfaction. A well-known, significant factor in employee...
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The Leadership Olympics
It’s impressive to see the athletes excel in their events at the Olympics. It’s up to them to perform on the floor or in...
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Business Roundup: Employee Influence and Decision Simplicity
One of the benefits of working with NBRI is that we spend time researching new developments and innovations within...
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The Connection between Your Employees and Your Customers
As a business, you crave happy customers. However, many businesses do not realize that it all starts with employee...
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The Basics of an Employee Engagement Initiative
Developing a strategy for improving employee engagement is imperative to your organization’s success. However, sometimes...
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