Blog
Customer Service: The Power of Social Listening
The opportunity to provide better customer service improves as technology becomes more innovative. The Internet boom has...
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Employee Engagement: The Generational Value Gap
Engaged employees work more efficiently and produce higher-quality work. There are many employee engagement elixirs that...
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What is Customer Experience?
We spend a lot of time discussing customer service – how to improve it, how to streamline it, how to stay ahead....
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What Type of Survey Method is Best?
When it comes to surveys, there are several ways to collect the data that your business needs. Choosing the best data...
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Are You Ready for Digital Customer Service?
Many organizations claim to provide great customer service. Customer service goals may even be a part of your...
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Five Low-Cost Employee Engagement Ideas that Work
You may already know high powerful increased levels of employee engagement can be to your bottom line. Also, you may...
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5 Tips for Running Effective Social Media Campaigns
Social media is king – or so we’re told constantly by hundreds of sources. And, it’s true to a large degree – nearly all...
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Five Tips for Improving Employee Engagement
If you’re unfamiliar with the power of an engaged workforce, take a look at our employee engagement infographic. We...
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The Customer Satisfaction and Customer Loyalty Correlation
Maintaining customer loyalty is one of the most important, yet most difficult, aspects of any business. But before you...
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The Power of Political Research
The next Presidential election will be here before you know it. The candidates have been preparing for years in some...
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The State of Casino Gaming
Americans love to gamble, there’s no doubt about that. Americans spend billions at casinos every year. Cities and states...
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Employee Engagement: Leading by Example
Many companies have begun employee engagement initiatives, realizing that employees who are engaged at work will perform...
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