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Is Your Casino Meeting Guest Expectations? banner

Gaming & Hospitality Surveys

Is Your Casino Meeting Guest Expectations?

In good times and bad – win, lose or draw – people love going to casinos. Global casino revenues are hundreds of...

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Customer Surveys

Is Your Business Ready for Social Media? Find Out With A Customer Survey

By now everyone knows about social media sites such as Facebook and Twitter, and with over 100 million registered...

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Employee Surveys

You Can't Buy Customer Service or Employee Engagement

Every business extolls customer service. Mantras such as, “The customer is always right,” have become ubiquitous....

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Employee Surveys

Are Your Employees Engaged at Work?

One of the keys to an efficient and profitable business is engaged employees. Highly engaged employees dedicate more...

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Employee Surveys

On the Road to Growth, Don’t Overlook Your Employees

In this difficult economy, companies are striving hard to find an edge over the competition and increase sales. A...

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Customer Surveys

How Surveys Affect Business

Customer Service Surveys Unfortunately, our nation’s economy has been in a slump for some time. Small and large...

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Customer Surveys

Customer Satisfaction Surveys and Your Business

A business can tell customers anything it wants. “We value your business.” “We want to do whatever is necessary to keep...

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Employee Surveys

Dr. Jan West Speaks At Employee Engagement Surveys Conference

Dr. Jan West, Founder and CEO of the Dallas-based National Business Research Institute (NBRI), spoke to listeners of an...

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Healthcare Surveys

NBRI Ranks Number 5 Among Patient Satisfaction Firms

Modern Healthcare magazine recently released its list of the Largest Patient Satisfaction Firms. Among these firms was...

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Political Research Surveys

NBRI Presents Paper at Oxford University

Dr. Cynthia Shinabarger Reed, an Organizational Psychologist with the National Business Research Institute (NBRI)...

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Customer Surveys

Bad Customer Service Can Leave Your Company Feeling (Jet) Blue

In both large and small businesses throughout the world, customer service is the one constant that can make or break a...

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