Blog
Gaming & Hospitality Surveys
Is Your Casino Meeting Guest Expectations?
In good times and bad – win, lose or draw – people love going to casinos. Global casino revenues are hundreds of...
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Customer Surveys
Is Your Business Ready for Social Media? Find Out With A Customer Survey
By now everyone knows about social media sites such as Facebook and Twitter, and with over 100 million registered...
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Employee Surveys
You Can't Buy Customer Service or Employee Engagement
Every business extolls customer service. Mantras such as, “The customer is always right,” have become ubiquitous....
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Employee Surveys
Are Your Employees Engaged at Work?
One of the keys to an efficient and profitable business is engaged employees. Highly engaged employees dedicate more...
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Employee Surveys
On the Road to Growth, Don’t Overlook Your Employees
In this difficult economy, companies are striving hard to find an edge over the competition and increase sales. A...
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Customer Surveys
How Surveys Affect Business
Customer Service Surveys Unfortunately, our nation’s economy has been in a slump for some time. Small and large...
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Customer Surveys
Customer Satisfaction Surveys and Your Business
A business can tell customers anything it wants. “We value your business.” “We want to do whatever is necessary to keep...
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Employee Surveys
Dr. Jan West Speaks At Employee Engagement Surveys Conference
Dr. Jan West, Founder and CEO of the Dallas-based National Business Research Institute (NBRI), spoke to listeners of an...
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Healthcare Surveys
NBRI Ranks Number 5 Among Patient Satisfaction Firms
Modern Healthcare magazine recently released its list of the Largest Patient Satisfaction Firms. Among these firms was...
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Political Research Surveys
NBRI Presents Paper at Oxford University
Dr. Cynthia Shinabarger Reed, an Organizational Psychologist with the National Business Research Institute (NBRI)...
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Customer Surveys
Bad Customer Service Can Leave Your Company Feeling (Jet) Blue
In both large and small businesses throughout the world, customer service is the one constant that can make or break a...
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