Blog
Customer Satisfaction in the New Millennium
Your company had a great year last year. You exceeded your goals and expectations on the front lines and on the...
Read more »
Non-Verbal Customer Service
Companies devote considerable resources to training employees and providing superior customer-facing materials, such as...
Read more »
Satisfaction or Complacency?
According to a recent survey, nearly half of customers who quit doing business with a company do so because of poor...
Read more »
The Power of Employee and Customer Feedback: Why ClearPath Feedback Management Matters
From childhood to entering the workforce, we’re constantly listening. At a young age, it was obvious that there was a...
Read more »
Customer Service and Tablets
Imagine walking into a restaurant and instead of being handed a menu, you are handed a tablet device. On the device is...
Read more »
New Year’s Resolutions for your Business
Did you fulfill your New Year’s resolutions? If you are among the majority, chances are you set big personal goals for...
Read more »
Employee Engagement Roundup
Employee Engagement has become a mainstream buzzword found in all corners of the globe. But unlike most buzzwords, the...
Read more »
The Importance of Transparent Customer Service
Customer service has taken many twists and turns throughout the years. Competition is fierce, and the battle for...
Read more »
Initiating Corporate Responsibility
From Enron’s theft of millions to ExxonMobil’s oil spills, the 5 o’clock news makes it seem that there are more...
Read more »
What are Your Customers Expecting of you via Social Media?
Customers expect the representative to be courteous and helpful when they walk up to a customer service desk in a retail...
Read more »
Customer Service by the Numbers
Business owners and managers were customers before they ever stepped into their roles as leaders. Their experiences...
Read more »
Your Business in a Disaster
You find out who you really are when times get tough. The same can be said of companies. As Hurricane Sandy batters the...
Read more »
By submitting this form you agree to our 