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What the Best Hotels Know About Providing Award-Winning Customer Service banner

Gaming & Hospitality Surveys

What the Best Hotels Know About Providing Award-Winning Customer Service

Hotels and hospitality businesses interested in a reputation for superior customer service should consider starting...

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Market Research Surveys

Commonly Asked Questions Regarding Market Research Surveys

Market research surveys are a powerful tool used to make a company more successful, but they don’t simply appear out of...

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Market Research Surveys

Calculating ROI on Market Research

Measuring and maximizing the return on investment (ROI) of market research is an important goal of most organizations....

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Customer Surveys

The Secret to Getting a High Response Rate on Your Customer Survey

Customer satisfaction is one of the cornerstones of success for any business. When customers are dissatisfied, they will...

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Customer Surveys

How to Turn Customer Survey Results into Action Plans

Customer surveys offer companies unique insights into customer satisfaction and how to improve the customer experience....

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Customer Surveys

5 Reasons a Professional Should Analyze Your Survey Results

Customer surveys are a great tool for learning how to improve an organization. Some companies neglect the benefits that...

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Employee Surveys

The Link Between Employee Engagement and Satisfaction

It is important for a company to pay attention to both employee satisfaction and employee engagement to retain and grow...

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Customer Surveys

What a Survey Focus Group Can Tell You About Your Business

When you are working to improve your business, employee surveys and customer surveys provide important data, but have...

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Consumer and Business-to-Business Research: What is the Difference? banner

Customer Surveys

Consumer and Business-to-Business Research: What is the Difference?

Running a successful business is largely dependent upon how you develop relationships with customers, how you maintain...

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Market Research Surveys

How to Plan the Right Time to Conduct Market Research

Without market research, it would be nearly impossible to successfully grow a business. Market research survey(s) obtain...

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Employee Surveys

The High Price of a Toxic Company Culture

A toxic company culture will erode an organization from its core by paralyzing its workforce, diminishing its...

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Customer Surveys

Stop Creating Customers & Start Creating Brand Proponents

There are customers, and then there are brand proponents. Customers might come to a site or store and purchase a...

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