FOCUS Brands Recognized for Commitment to Outstanding Employee Engagement
PLANO, TX — The National Business Research Institute (NBRI) is pleased to confer the distinction of Employee Engagement Excellence upon FOCUS Brands, and welcomes them to the NBRI Circle of Excellence.
Based in Atlanta, FOCUS Brands is the franchisor and operator of Carvel®, Cinnabon®, Schlotzsky’s®, Moe’s Southwest Grill®, and the franchisor of Seattle’s Best Coffee® on military bases and in certain international markets.
“Employee Engagement drives Customer Satisfaction, which in turn drives Financial Performance” said Steve Moylan, president of NBRI. “This award is a result of FOCUS Brands’ dedication to continually measuring and improving their employees’ engagement.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
“FOCUS Brands began the Best Practice of Continuous Improvement with their first Employee Survey in 2003. Through continued employee survey research and targeted action, FOCUS Brands has realized great gains in employee engagement, which drives customer satisfaction, which in turn has sustained their impressive financial growth,” said Dr. West.
NBRI conducts science-based Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human insights to make improvements to operations and strategy. With extensive experience across industries, NBRI’s research teams provide clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help its clients set new standards of excellence in their industries. NBRI offers full-service business research and consulting ensuring NBRI clients focus on the most impactful issues to improve performance and unlock growth.
FOCUS Brands is the franchisor and operator of over 2,100 ice cream stores, bakeries, restaurants, and cafes in the United States, the District of Columbia, Puerto Rico, and 32 foreign countries under the brand names Carvel®, Cinnabon®, Schlotzsky’s®, Moe’s Southwest Grill®, and the franchisor of Seattle’s Best Coffee® on military bases and in certain international markets.
National Business Research Institute, Inc.
3300 Dallas Parkway; Suite 200
Plano, TX 75093
800-756-6168
FOCUS Brands
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