Patient Survey Questions

Patient Survey Questions

Developing the question database for your patient survey is the first and most important step in your survey research study. The example question template below provides a glimpse into the questions your patient survey might include.

Using the right patient survey questions will make or break your survey because the wording of the questions strongly influence the answer. NBRI knows patient survey question design and our surveys collect pure, clean data enabling us to make reliable recommendations to improve organizational performance.

Watch our Survey Design Video for more tips or compare vendors using our Survey Vendor Checklist to find the survey research provider that is right for you.

Patient Satisfaction Survey Sample

The staff is courteous.
I receive clear information from the staff.
The staff is knowledgeable.
Appointments are available in a reasonable time frame.
Appointment times are convenient.
The physicians meet my needs.
Payment options meet my needs.
Patients are the top priority at ABC Hospital.
I would return to ABC Hospital for additional procedures.
I would refer a family member or friend to ABC Hospital.


Benchmarking your patient survey data provides you with hard, objective scores that are not subject to interpretation. Benchmarking scores provide your team with definitive patient information about differences between departments, service areas, demographics, or any other grouping of survey data, and remains the only way to truly understand the meaning of survey scores. The National Business Research Institute (NBRI) houses the largest and highest quality patient survey Benchmarking database in the world!

Analysis & Strategy

Different types of patient data require different types of statistical analyses. NBRI provides clients with the analyses and action training to improve patient survey scores and thereby improve productivity and profitability. A doctoral level education in psychology and statistics is recommend when analyzing patient survey data. This expertise is a critical component of all scientific, psychological research, and the means by which NBRI provides dramatic organizational improvement to our clients with the use of patient surveys.

Action Planning

Our patient survey research process does not end at Questionnaire Design, or at the Analysis of the results. We provide action planning training to our clients so they are able to successfully implement a solution to improve the most important patient satisfaction issues facing their organization. NBRI helps you through the patient survey process of selecting the Questions, Deployment, Benchmarking, Analysis & Strategy, and Action Planning.