Is Employee Engagement Affecting Your Bottom Line?
Employee engagement refers to the extent to which employees are committed to their organization. Highly engaged employees apply 100% of their knowledge, skills, and abilities to the success of the company, and are loyal in all they think, say, and do both internally and externally to the organization. They care deeply about their company, and regularly have peak performance experiences at work.
NBRI’s employee engagement surveys provide clients with an assessment of one of the most important organizational dynamics in existence: alignment of employee engagement with organizational goals.
Additionally, our ClearPath Analytics and ClearPath Action processes show clients the cause and effect relationship between engagement and productivity and provide solutions to improve both.
Employee engagement has a huge impact on any company, even yours. The depth, degree, and overall direction of the impact are largely determined by how well companies monitor and manage a number of areas pertaining to staff behavior, including:
- Customer satisfaction and loyalty
- Financial performance
There are numerous employee engagement surveys on the market today, and some are not valid—that is, they do not measure what they claim to measure.
For instance, neither employee opinion nor employee satisfaction is the same as employee engagement. However, some survey research companies attempt to pass them off as one in the same.
NBRI’s comprehensive approach to engagement includes multiple critical dimensions to fully understand and analyze engagement, including the cognitive and effective dimensions of engagement.
Case Study: Employee Engagement Survey
An international electronics manufacturer was experiencing turnover in excess of 20% when they decided to contact NBRI. The NBRI employee engagement survey was deployed in seven languages to the more than 10,000 employees worldwide. Within only weeks, from start to finish, the client had the results in hand that they needed.
It was clear from NBRI’s ClearPath Analytics of the employee survey data that the organization’s management style was at the heart of the problem. Employees were treated as expendable, rather than valuable assets, and the trickle-down effects could be felt all the way from the president’s office three continents around the globe.
NBRI identified the root cause of the turnover and recommended a partner who provided the appropriate management training to correct the problem.
One year later, at the second assessment, turnover had dropped to less than 10%, and the client had saved millions of dollars in associated costs. Additionally, morale and productivity reached all-time highs, as evidenced by subsequent NBRI employee surveys.
Provide clients with targeted actions for reducing turnover.
Employee Pulse Surveys
Deliver a steady stream of data about employees' attitudes toward their organization.
Employee Satisfaction Surveys
Allow for increased productivity, job satisfaction, and loyalty by identifying the root causes of employee satisfaction and targeting these areas.
360-Degree Feedback Surveys
Provide feedback from members of an employee's immediate work circle, such as subordinates, peers, and supervisors, as well as self-evaluation.
Employee Exit Interviews
Obtain valuable feedback from previous employees. They are used to reduce turnover, whether in a demographic, a particular job position, or overall.