Employee Pulse Survey Feedback Drives Improved Employee Engagement
An Employee Pulse Survey is engineered to deliver a steady stream of data about employees’ attitudes toward their organization. These surveys tend to rely on a small number of survey questions or sometimes only a single survey question. For example: “How likely is it that you would recommend working at [company] to a friend or family member?”, or “Overall, I like my job.” Assessment of a small number of questions permits an immediate understanding of current employee engagement levels as well as the probability of referrals – both as an employer and vendor.
Enthusiasm is contagious. If an employee has a positive outlook about the company they work for, it will likely lead to more satisfactory customer interactions, which in turn, will lead to greater customer satisfaction and intent to maintain a business relationship with the company. The Employee Pulse Survey score is used to calculate, quantify, and track the level of engagement in the employee base to understand if the overall climate and culture of the organization is positive or negative. Employee Pulse Surveys can also solicit employee insights on how to improve the organization as a whole making it is possible to create a better, happier, and more productive workforce.
- Increase financial performance.
- Enhanced employee loyalty.
- Immediate real-time data.
- Track performance over time.
- Comprehensive yet simple.
- Predict HR needs.
- Refine, rather than Reengineer, Strategy.
Traditionally, an Employee Pulse Survey score is calculated using benchmarks of your industry. Disengaged employees are defined as respondents who are unlikely to recommend working for the company, engaged employees are those who love their work and are highly likely to recommend working for the company, and neutral respondents aren’t likely to rave or rant about their employer. Sound complicated? NBRI provides the analysis and benchmarking for you and makes it easy to understand. We also provide expert guidance on how to boost scores and obtain higher marks from all of your employees.
When you hire NBRI, you’re hiring more than a company to conduct survey research. You’re hiring a business partner with a sincere interest in the health and success of your company.
Give us a call. We’re confident that you’ll find us a valuable partner capable of fulfilling your survey research needs, and exceeding your expectations.
Employee Pulse Survey Case Study
Word-of-mouth is important, and nobody knows that better than a company that trades in delivering one-of-a-kind experiences for clients. It may not be surprising to learn an entertainment company continuously monitors its Customer Pulse Survey scores, but it may raise a few eyebrows to learn that the Employee Pulse Survey score is taken just as seriously.
When this company was developed, it was management’s desire to build a world class organization, and to do so, they needed to attract and retain the best-of-the-best in their niche field. So they deployed an ongoing survey to continuously monitor employee satisfaction that assessed the following, “How likely is it you would recommend [this company] as a place to work?” Since this survey utilized the same methodology as their Customer Pulse Survey, it made the results accessible to all, meaning everybody in the organization readily understood the methodology and ‘got’ the rationale for the survey.
Over the course of a year, they worked steadily to improve their scores to reach “strength” targets, which are benchmarked scores above 75. The impact was immediate and obvious. Instead of waiting to have developmental conversations during performance appraisals, the conversations were continuous and ongoing. Individual growth was prioritized, and employees felt challenged in a positive way. Employees realized change was possible, and their new-found energy and enthusiasm was positively contagious – clients weren’t simply happy, they were delighted. The positive word-of-mouth generated by these delighted customers helped fuel the company’s growth, and ultimately the company expanded by 40% in the last four years.
While turnover remains low, the company’s reputation as an employer means they are inundated with resumes when a position is available – meaning that selecting the best of the best is always an option. The evidence is overwhelming: employers who care enough to deploy an Employee Pulse Survey will attract employees who care about delivering extraordinary customer experiences. It’s a win-win for everyone!
The standard NBRI Employee Pulse Survey includes 1 to 5 scaled questions and 1 open-ended question and may be customized to meet your organization’s specific needs.
Standard Employee Pulse Survey Topics
- Employee Willingness to Recommend
- Employee Intent to Stay
- Employee Overall Satisfaction
Employee Pulse Survey Related White Paper
Research is in our blood. It’s who we are. It’s what we do. Our white papers highlight our philosophy on areas of business impacted by survey research.
See for yourself:
Pulse Surveys: Revolutionary Tool or Fad? – Recently there has been a lot of talk in the business community about Pulse Surveys which are supposed to be a discipline by which companies profitably grow by focusing on their customers and employees.
View all Employee Survey White Papers by NBRI.
Here’s what some of our customers are saying about us:
What do you like most about NBRI? The large reliable benchmarking database.
REMEC Defense Space
NBRI is a pleasure to work with and have provided our Company with valuable information.
Our Research Consultant and Project Manager are great in helping us not only understand the process but also plan for how we make positive changes in our organization based on the feedback we receive.
Texas Tech FCU
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Employee Engagement Surveys
Measure the extent to which employees are passionate about their work and emotionally committed to their coworkers and company.
Employee Satisfaction Surveys
Allow for increased productivity, job satisfaction, and loyalty by identifying the root causes of employee satisfaction and targeting these areas.
360 Degree Feedback Surveys
Provide feedback from members of an employee's immediate work circle, such as subordinates, peers, and supervisors, as well as self-evaluation.