Employee NPS Surveys

ENPS Feedback Drives Improved Employee Engagement

group of business people over chart

An Employee Net Promoter Score (ENPS) Survey is engineered to deliver a steady stream of data about employees’ attitudes toward their organization. These surveys tend to rely on a single survey question using a 0-10 scale. For example: “How likely is it that you would recommend working at [company] to a friend or family member?”, or “Overall, I like my job.” Assessment of a single question permits an immediate understanding of current employee engagement levels as well as the probability of referrals – both as an employer and vendor.

Enthusiasm is contagious. If an employee has a positive outlook about the company they work for, it will likely lead to more satisfactory customer interactions, which in turn, will lead to greater customer satisfaction and intent to maintain a business relationship with the company. The Employee Net Promoter Score is used to calculate, quantify, and track the level of engagement in the employee base to understand if the overall climate and culture of the organization is positive or negative. ENPS can also solicit employee insights on how to improve the organization as a whole making it is possible to create a better, happier, and more productive workforce.

Traditionally, an Employee Net Promoter Score is calculated using an eleven point scale that ranges from 0 to 10. On this scale, disengaged employees are defined as respondents who are unlikely to recommend working for the company, engaged employees are those who love their work and are highly likely to recommend working for the company, and neutral respondents aren’t likely to rave or rant about their employer. The score itself is calculated by subtracting the disengaged (detractors) from the engaged (promoters) and dividing by the total number of respondents. This score is then multiplied by 100. An ENPS score of +100 means that all employees are engaged, while a score of -100 means that all employees are disengaged. Sound complicated? NBRI provides the analysis and benchmarking for you and makes it easy to understand. We also provide expert guidance on how to boost scores and obtain higher marks from all of your employees.

When you hire NBRI, you’re hiring more than a company to conduct survey research. You’re hiring a business partner with a sincere interest in the health and success of your company.

Give us a call. We’re confident that you’ll find us a valuable partner capable of fulfilling your survey research needs, and exceeding your expectations.

Employee Nps Survey Case Study

Word-of-mouth is important, and nobody knows that better than a company that trades in delivering one-of-a-kind experiences for clients. It may not be surprising to learn an entertainment company continuously monitors its Customer Net Promoter Scores, but it may raise a few eyebrows to learn that the Employee Net Promoter Score is taken just as seriously.

When this company was developed, it was management’s desire to build a world class organization, and to do so, they needed to attract and retain the best-of-the-best in their niche field. So they deployed an ongoing survey to continuously monitor employee satisfaction that assessed the following, “On a scale of zero to ten, how likely is it you would recommend [this company] as a place to work?” Since this survey utilized the same methodology as their Customer NPS, it made the results accessible to all, meaning everybody in the organization readily understood the methodology and ‘got’ the rationale for the survey.

Over the course of a year, they worked steadily to improve their scores to reach “high-growth” targets, which are scores that fall between 50 and 80. The impact was immediate and obvious. Instead of waiting to have developmental conversations during performance appraisals, the conversations were continuous and ongoing. Individual growth was prioritized, and employees felt challenged in a positive way. Employees realized change was possible, and their new-found energy and enthusiasm was positively contagious – clients weren’t simply happy, they were delighted. The positive word-of-mouth generated by these delighted customers helped fuel the company’s growth, and ultimately the company expanded by 40% in the last four years.

While turnover remains low, the company’s reputation as an employer means they are inundated with resumes when a position is available – meaning that selecting the best of the best is always an option. The evidence is overwhelming: employers who care enough to deploy an ENPS survey will attract employees who care about delivering extraordinary customer experiences. It’s a win-win for everyone!

The standard NBRI Employee NPS Survey includes 1 scaled question and 1 open-ended question and may be customized to meet your organization’s specific needs.

Standard Employee NPS Survey Topics

Employee Willingness to Recommend

Employee NPS Survey Related White Papers

Research is in our blood. It’s who we are. It’s what we do. Our white papers highlight our philosophy on areas of business impacted by survey research.

See for yourself:

Net Promoter: Revolutionary Tool or Fad? – Recently there has been a lot of talk in the business community about Net Promoter which is supposed to be a discipline by which companies profitably grow by focusing on their customers and employees.

View all Employee Survey White Papers by NBRI.

Here’s what some of our customers are saying about us:

What do you like most about NBRI? The large reliable benchmarking database.
John Schierer
REMEC Defense Space

NBRI is a pleasure to work with and have provided our Company with valuable information.
Lynn Carter

Our Research Consultant and Project Manager are great in helping us not only understand the process but also plan for how we make positive changes in our organization based on the feedback we receive.
Tyler Young
Texas Tech FCU

We’d love to add your name to this list. It’s as easy as picking up the phone and giving us a call.

  • Onboarding Surveys

    provide clients with targeted actions for reducing turnover.

  • Employee Attitude Surveys

    provide a way to improve productivity and commitment by identifying the root causes of workplace attitudes.

  • Employee Engagement Surveys

    measure the extent to which employees are passionate about their work and emotionally committed to their coworkers and company.

  • Employee Opinion Surveys

    can be morale-boosting for those who may not have many other opportunities to express their views confidentially.

  • Employee Satisfaction Surveys

    allow for increased productivity, job satisfaction, and loyalty by identifying the root causes of employee satisfaction and targeting these areas.

  • Organizational Assessment Surveys

    offer accurate identification and measurement of the key drivers of financial performance of a company.

  • 360-Degree Surveys

    provide feedback from members of an employee's immediate work circle, such as subordinates, peers, and supervisors, as well as self-evaluation.

  • Employee Exit Interviews

    obtain valuable feedback from previous employees. They are used to reduce turnover, whether in a demographic, a particular job position, or overall.