Employee pulse survey feedback drives improved employee engagement.
An Employee Pulse Survey is engineered to deliver a steady stream of data about employees’ attitudes toward their organization. These surveys tend to rely on a small number of survey questions or sometimes only a single survey question. For example: “How likely is it that you would recommend working at [company] to a friend or family member?” or “Overall, I like my job.” Assessment of a small number of questions provides a snapshot of current employee engagement levels as well as the probability of referrals—both as an employer and vendor.
Enthusiasm is contagious. If an employee has a positive outlook about the company they work for, it will likely lead to more satisfactory customer interactions, which in turn, will lead to greater customer satisfaction and intent to maintain a business relationship with the company.
The Employee Pulse Survey score is used to calculate, quantify, and track the level of engagement in the employee base to understand if the current overall climate and culture of the organization is positive or negative. Employee Pulse Surveys can also be expanded to solicit employee insights on how to improve the organization as a whole making it is possible to create a better, happier, and more productive workforce.
- Increase financial performance
- Enhanced employee loyalty
- Immediate real-time data
- Track performance over time
- Comprehensive yet simple
- Predict HR needs
- Refine, rather than reengineer strategy
Disengaged employees are defined as respondents who are unlikely to recommend working for the company, engaged employees are those who love their work and are highly likely to recommend working for the company, and neutral respondents aren’t likely to rave or rant about their employer. Sound complicated? NBRI provides the analysis and benchmarking for you and makes it easy to understand. We also provide expert guidance on how to boost scores and obtain higher marks from all of your employees.
Case Study: Employee Pulse Survey
Word-of-mouth is important, and nobody knows that better than a company that trades in delivering one-of-a-kind experiences for clients. It may not be surprising to learn an entertainment company continuously monitors its Customer Pulse Survey scores, but it may raise a few eyebrows to learn that the Employee Pulse Survey score is taken just as seriously.
When this company was developed, it was management’s desire to build a world class organization, and to do so, they needed to attract and retain the best-of-the-best in their niche field. So they deployed an ongoing survey to continuously monitor employee engagement that assessed the following, “How likely is it you would recommend [this company] as a place to work?” Since this survey utilized the same methodology as their Customer Pulse Survey, it made the results accessible to all, meaning everybody in the organization readily understood the methodology and ‘got’ the rationale for the survey.
Over the course of a year, they worked steadily to improve their scores to reach “strength” targets, which are benchmarked scores above the 75th percentile. The impact was immediate and obvious. Instead of waiting to have developmental conversations during performance appraisals, the conversations were continuous and ongoing. Individual growth was prioritized, and employees felt challenged in a positive way. Employees realized change was possible, and their new-found energy and enthusiasm were positively contagious – clients weren’t simply happy, they were delighted. The positive word-of-mouth generated by these delighted customers helped fuel the company’s growth, and ultimately the company has expanded by 40% in the last four years.
While turnover remains low, the company’s reputation as an employer means they are inundated with resumes when a position is available – meaning that selecting the best of the best is always an option. The evidence is overwhelming: employers who care enough to deploy an Employee Pulse Survey will attract employees who care about delivering extraordinary customer experiences. It’s a win-win for everyone!
Provide clients with targeted actions for reducing turnover.
Employee Engagement Surveys
Measure the extent to which employees are passionate about their work and emotionally committed to their coworkers and company.
Employee Satisfaction Surveys
Allow for increased productivity, job satisfaction, and loyalty by identifying the root causes of employee satisfaction and targeting these areas.
360-Degree Feedback Surveys
Provide feedback from members of an employee's immediate work circle, such as subordinates, peers, and supervisors, as well as self-evaluation.
Employee Exit Interviews
Obtain valuable feedback from previous employees. They are used to reduce turnover, whether in a demographic, a particular job position, or overall.