10 Factors That Affect Customer Satisfaction – EBook

nbri-customer-satisfaction-ebook-coverCustomer satisfaction goes far beyond customer service. According to Howard J. Ross, president of a Maryland based consulting firm, “ the single most important factor that affects customer satisfaction is employee satisfaction.” Employees who are happy and comfortable with their jobs tend to give customers a more positive experience. In this 18 page ebook, you will learn about the 10 factors that affect customer satisfaction as well as:

  • A GPS for business success
  • How to avoid destruction
  • How to experience business growth in tough economic times