National Business Research Institute (NBRI) recognized Access Group with its prestigious Circle of Excellence award based upon their outstanding achievement in Customer Satisfaction.
“Customer Satisfaction drives Financial Performance,” said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. “This award is a result of Access Group’s dedication to measuring and improving their Customer Satisfaction.”
To qualify for this honor, Access Group achieved a statistically significant improvement of 5 or more benchmarking percentiles in their total company score over the previous research study.
NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI’s research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help their Clients set new standards of excellence in their industries, and their product offerings, such as Root Cause Analysis, ensures their clients will focus on the most impactful issues.
Founded in 1983, Access Group is a nonprofit membership organization comprised of nearly 200 nonprofit and state-affiliated ABA-approved law schools. From providing financial education resources and services for students and schools, to supporting research programs and data collection, to driving policy advocacy, we work to promote broad access, affordability and the value of legal education specifically, and graduate and professional education more broadly.
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