Customer Surveys
Customer Service and Tablets
Imagine walking into a restaurant and instead of being handed a menu, you are handed a tablet device. On the device is...
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New Year’s Resolutions for your Business
Did you fulfill your New Year’s resolutions? If you are among the majority, chances are you set big personal goals for...
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The Importance of Transparent Customer Service
Customer service has taken many twists and turns throughout the years. Competition is fierce, and the battle for...
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What are Your Customers Expecting of you via Social Media?
Customers expect the representative to be courteous and helpful when they walk up to a customer service desk in a retail...
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Customer Service by the Numbers
Business owners and managers were customers before they ever stepped into their roles as leaders. Their experiences...
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Your Business in a Disaster
You find out who you really are when times get tough. The same can be said of companies. As Hurricane Sandy batters the...
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Sell Your Brand, not the Product
“If it’s the WRONG information you want, you can call your friendly (Major Retail Store) and get just that!! The manager...
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Customer Service: Are You Acting or Reacting?
Great customer service starts from the very first time a customer comes in contact with a product or company. Customers...
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Customer Service Week
Customer service has long been recognized as a key differentiator between businesses. This was recognized by the U.S....
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The Reputation of Your Business is at Stake
The shift of power to the customer regarding the reputation of your business is one of the most significant and...
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Proactive Customer Service: Fix Problems Before Customers Make you Aware of Them
Your company may provide excellent customer service. However, that doesn’t mean your company provides proactive customer...
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Innovations to Keep your Customers Satisfied
Basic business sense tells you that your business needs to take steps to ensure that your customers are satisfied. Your...
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