Customer Surveys
A Beginners Guide to Fostering Customer Loyalty
Having a global fan base of loyal customers is a goal of every company. Companies such as Apple and Coca-Cola are often...
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How Poor Customer Service Can Destroy Your Company, From the Inside
Customer service conjures up images of customers, and for good reason. A company’s customer service is the public...
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Business Roundup: Customer Service
The customer service industry changes quickly and it’s critical to keep up with industry trends. This week we dig into...
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Customer Service: Idleness or Innovation?
Customer service is not a new concept; it’s as old as basic business. The traits and characteristics of customer service...
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Business Roundup: Employee Influence and Decision Simplicity
One of the benefits of working with NBRI is that we spend time researching new developments and innovations within...
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The Red Phone to Your Customers
The President of the United States has a red phone in his office that instantly connects him to the most powerful people...
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Do Your Customers Intend to Return?
Getting customers in the door is one of a business’s biggest struggles. You spend a lot of money on advertising to get...
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The Starbucks Customer Experience: Lessons Every Business Can Apply
We discussed the basics of customer experience and how to improve it in our previous blog post. Now, let’s take a...
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Customer Service: The Power of Social Listening
The opportunity to provide better customer service improves as technology becomes more innovative. The Internet boom has...
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What is Customer Experience?
We spend a lot of time discussing customer service – how to improve it, how to streamline it, how to stay ahead....
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What Type of Survey Method is Best?
When it comes to surveys, there are several ways to collect the data that your business needs. Choosing the best data...
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Are You Ready for Digital Customer Service?
Many organizations claim to provide great customer service. Customer service goals may even be a part of your...
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