Have you completed these types of healthcare surveys? Sandy had surgery on her vocal cords and was an inpatient for four days. Before she was discharged, she was given a questionnaire and asked to describe her level of satisfaction with hospital services that included the admissions process, her hospital room, food service, nurses, physicians, tests,…
Long before people get sick or injured, many develop a distinct opinion about which hospital they would choose if they ever needed it. While the location of the hospital may be a factor, many are willing to drive across town or even further to get the care they have come to expect from their hospital…
Some experts estimate that nearly 100,000 people die in hospitals every year due to a medical error. An overwhelming reason for these death-causing errors is lack of communication. During a hospital stay of approximately four days, it is estimated that a patient comes in contact with about 50 staff members including doctors, nurses, technicians, therapists,…
The relationship between patients and medical providers is unique, an intimate and businesslike combination unmatched by few other relationships. Patient satisfaction surveys and physician satisfaction surveys are popular tools used to improve the physician and patient relationship and ensure that medical services are being delivered in the expected manner. These surveys constantly collect the data…
In a hospital, every second matters. There are no “Sorry, We’re Closed” signs. Processes must be created and enforced to ensure that patients receive world-class care 24 hours a day. While typical standards can be found in every hospital, various hospitals have different ways of conducting daily business depending on their specialties, clientele, or even…