Innovation Meets Insight: Enhancing the Survey Experience

Innovations in Data Collection

We’re excited to announce a new enhancement to our online survey capabilities! In addition to our standard data collection methods—online, telephone, and paper surveys—we now offer the option to use QR codes for your surveys. This innovative feature makes it easier for participants to access and complete surveys, providing a seamless and efficient way to capture valuable respondent feedback.

Surveying Our Clients

At NBRI, we practice what we preach by conducting surveys with our clients to ensure we continuously provide exceptional service. During your engagement with us, you’ll receive two surveys: one at the Design Phase Completion and another after the overall study is completed. Both surveys evaluate key areas, including Project Management, Organizational Psychologist Consulting, and NBRI as a whole.

Design Survey

This survey focuses on your experience during the project setup. Here’s a look at our results:

• Project Management: Scored 94th percentile or higher, demonstrating ‘Best in Class’ relationship management.
• Organizational Psychologist Consulting: Rated at the 93rd percentile, highlighting expertise in question design.
• Overall NBRI Performance: 97% of clients would recommend NBRI, reflecting outstanding satisfaction.

Completed Study Survey

This survey evaluates your experience throughout the project. Our results:

• Project Management: Scored 96th percentile, showcasing excellent communication and client care.
• Ease of Doing Business: Achieved 100th benchmarking percentile, reflecting flexibility and collaboration.
• Organizational Psychologist Consulting: Scored 94th percentile, reaffirming ‘Best in Class’ guidance.

NBRI consistently delivers ‘Best in Class’ service, making us a reliable, adaptable partner. Let us know if you’d like more details!

Meet the Team: Melissa Clark

Senior Project Manager

How long have you worked for NBRI?
4 years

What are some of your professional interests?
Innovation, Psychology, Mentoring, Relationships

What is your favorite part of the job?
Each day is different. Meeting new people. Working and collaborating with my clients and the NBRI Team.

What are your outside interests?
God, Family, Friends, Football, Hockey, Fitness & Nutrition, movies, and I hate to admit it but when I have the time, I like to watch the Hallmark channel.

What, in your view, makes NBRI different?
The ability to treat each client as if they are the only one. The ability to work with clients with a more personal touch. Customizing surveys instead of cookie-cutter designs/limited designs.