Client Q&A: Family & Nursing Care
10 Year Client | Employee and Customer Surveys
Why did you choose NBRI for your survey research solutions?
As we grew, we couldn’t manage conducting in-house surveys any longer so we were looking for legitimacy from a third party that could help interpret questions and provide benchmarking reports.
Being in the home care industry, how important is it to conduct employee/customer surveys?
I believe it’s important to conduct this research in every industry. It’s a unique and personal part of our client’s life to trust caregivers going into their homes, it’s an expensive and big investment. Not only is surveying clients important, so is surveying caregivers.
If you were to describe your experience working with NBRI in your own words, how would you describe it?
Working with Melissa (project manager) has been great, she is super responsive and generous. Lisa’s presentations are knowledgeable and align with our goals being in the industry that we are.
What were some challenges you faced throughout the process and how were those challenges addressed?
Making sure we get a good response rate, recently Lisa (org. psychologist) proposed we cut back the number of questions from the survey to get more responses and it has proven to be effective.
In what ways have our surveys contributed to the growth of your business?
We use the results in our marketing materials and for referral sources. In our all-hands meeting, scores are consistently discussed, specifically our Intent to recommend score is an area of focus.
How likely are you to recommend NBRI for survey research solutions?
We would recommend you!
Don’t Just Survey: Act on the Results
Did you know we help our clients take action through the following approaches? We would love to talk to you about how we can help.
- Action Training: Focuses on forming action teams, brainstorming improvement ideas, and creating shortlists of action items to implement.
- Management Training: Structured programs that develop management skills for team oversight, operational efficiency, and successful implementation of action plans.
- Supervisor Training: Tailored for frontline supervisors, emphasizing practical skills like team coordination, communication, conflict resolution.
- Leadership Coaching: Personalized coaching to strengthen leaders’ strategic vision, decision-making, and ability to inspire teams and drive long-term organizational success.
- Service Training – Best Practices Insight: Customized training to teach employees effective customer service techniques based on industry standards and proven methods to enhance client satisfaction.
Meet the Team: Farhan Qamar
Senior Software Engineer
How long have you worked for NBRI?
4 years
What are some of your professional interests?
Designing and maintaining applications, analytics, automation, and database management.
What is your favorite part of the job?
Building new features, discovering new technologies and best practices, taking challenges and finding solutions.
What are your outside interests?
Spending time with my kids, especially with my 11-month-old.
What, in your view, makes NBRI different?
The ability to provide fully managed survey experience including design, deploy, reporting and expert analysis rather than providing tools to create your own survey.
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