SunTrust Mortgage, Inc. Wholesale Division Recognized for Commitment to Outstanding Customer Satisfaction

PLANO, TX — The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon the SunTrust Mortgage Wholesale Division, and welcomes them to the NBRI Circle of Excellence.

“The SunTrust Mortgage Wholesale Division began the Best Practice of Continuous Improvement with their first Customer Survey in early 2007. As a result of customer survey research combined with targeted action, the SunTrust Mortgage Wholesale Division has realized great gains in customer satisfaction, which has sustained their impressive growth,” said Steve Moylan, President of NBRI.

Alex Jacobs, Executive Vice President and National Production Manager for SunTrust Mortgage’s Wholesale Division adds, “We are grateful to be recognized by NBRI for our commitment to customer service. We value the feedback our brokers provide to us, and use it to make improvements in our products and services.”

“Customer Satisfaction drives Financial Performance” continued Moylan. “This award is a result of the SunTrust Mortgage Wholesale Division’s dedication to continually measuring and improving their customers’ satisfaction.”

To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.

NBRI conducts science-based Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human insights to make improvements to operations and strategy. With extensive experience across industries, NBRI’s research teams provide clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help its clients set new standards of excellence in their industries. NBRI offers full-service business research and consulting ensuring NBRI clients focus on the most impactful issues to improve performance and unlock growth.

SunTrust Mortgage, Inc. is a wholly-owned subsidiary of SunTrust Bank, one of the nation’s largest banking institutions, serving a broad range of consumer, commercial, corporate, and institutional clients. SunTrust has total assets of $179.6 billion and total deposits of $117.8 billion. Headquartered in Richmond, VA, SunTrust Mortgage originates loans through 203 locations in SunTrust markets and adjacent states, maintains correspondent and broker relationships in 49 states, and services mortgage loans in 50 states and the District of Columbia. SunTrust Mortgage’s internet address is www.suntrustmortgage.com.

National Business Research Institute, Inc.

3300 Dallas Parkway; Suite 200

Plano, TX 75093

800-756-6168

SunTrust Mortgage

Wholesale Division

877-786-7411