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Telephone Surveys

Telephone surveys are used when a very high response rate is required or when other means of reaching the audience — like online or paper surveys — are not possible.

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Telephone survey applications

Telephone surveys are often used for exit interviews. When employees are no longer with an organization, they have no company email, but they take their cell phones with them. Telephone surveys may be the only way to reach them. Telephone surveys are also popular for customer surveys and market research because the response rate is higher than online and paper surveys.

No robocalls

No robocalls

NBRI telephone surveys are always conducted by professional, full-time interviewers employed by us. We do not use IVR (interactive voice response) computerized telephone surveying because it can be highly irritating to respondents.

Although IVR is less expensive than professionals, the call-rejection rates and low data quality render it worse than useless. Computerized calls may upset valuable customers and stakeholders — and all for the sake of gathering invalid, poor-quality data.

Personalized interviews you can trust

Personalized interviews you can trust

NBRI professional interviewers obtain high-quality data for clients. With the ability to recognize tone and inflection, record comments, and dig deeper, our interviewers obtain keen insights into human behavior that is simply impossible with IVR.

A variety of languages are available for telephone deployments to any time zone in the world.

NBRI telephone surveys may also be combined with online surveys or paper surveys as required.

Survey results you can trust

Survey results you can trust

Our professional telephone interviewers deliver high-quality data and keen insights.

NBRI Survey Resources

NBRI Info Packet View Survey Questions Compare Vendors

Make our team your team

We handle it all, from survey creation and in-depth reporting to turning the research into real benefits for you. Tell us what you need, and we’ll deliver.

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Still not sure?

NBRI surveys give businesses a competitive edge, forming a clear path to profit improvement. Reach out today for more information — we are here to help.

Trusted by thousands of businesses since 1982

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