Quiktron Recognized for Commitment to Outstanding Customer Satisfaction
The National Business Research Institute (NBRI) is pleased to confer the distinction of Customer Satisfaction Excellence upon Quiktron, Inc., and welcomes them to the NBRI Circle of Excellence.
“Quiktron, Inc. began the Best Practice of Continuous Improvement with their first Customer Survey in 2004. By combining customer and employee survey research with targeted action, Quiktron, Inc. has realized great gains in employee engagement, which drives customer satisfaction, which in turn has sustained their impressive financial growth,” said Steve Moylan, president of NBRI.
“Customer Satisfaction drives Financial Performance” continued Mr. Moylan. “This award is a result of Quiktron’s dedication to continually measuring and improving their customers’ satisfaction.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
NBRI conducts science-based Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human insights to make improvements to operations and strategy. With extensive experience across industries, NBRI’s research teams provide clients a combination of deep industry knowledge and expert advice. NBRI’s mission is to help its clients set new standards of excellence in their industries. NBRI offers full-service business research and consulting ensuring NBRI clients focus on the most impactful issues to improve performance and unlock growth.
Quiktron, Inc. is leading manufacturer of fiber optic and copper cable assemblies for the datacomm and telecommunication industries and is a member of the Corning Gold Program.
National Business Research Institute, Inc.
3300 Dallas Parkway; Suite 200
Plano, TX 75093
800-756-6168
Quiktron, Inc.
21B Avenue West
Albia, IA 52531
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