“The Toro Company began the Best Practice of Continuous Improvement with their first Employee Survey in 2005. Through continued employee survey research and targeted action, The Toro Company has realized great gains in employee engagement, which drives customer satisfaction, which in turn has sustained their impressive financial growth,” said Dr. Jan West, Organizational Psychologist at NBRI.
“Employee Engagement drives Customer Satisfaction, which in turn drives Financial Performance” said Dr. West. “This award is a result of The Toro Company’s dedication to continually measuring and improving their employees’ engagement.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
NBRI conducts Customer and Employee Psychological Research for large businesses, and ‘reads the minds’ of these human factors that so significantly impact NBRI’s Client Organizations.
The Toro Company is a global leader in the mowing machinery industry, turf maintenance equipment and precision irrigation systems.
National Business Research Institute, Inc.
2701 Dallas Parkway, Suite 650
Plano, TX 75093
The Toro Company
8111 Lyndale Avenue South
Bloomington, MN 55420