Blog
Employee Surveys
How to Identify a Slacker
Slackers, there’s at least one in every office. If you’re having trouble thinking of who that might be in your office,...
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Employee Surveys
4 Things that Kill Employee Productivity and What You Can Do to Stop Them
Employees are not working 100% of the time they’re on the clock. It doesn’t take research to know this is true because...
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Employee Surveys
How to React When Your Employees Ask For A Raise
Take It Seriously It takes some courage for an employee to ask for a raise. Most employees wouldn’t ask for more money...
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Employee Surveys
People Who are Good at Their Jobs Don’t Quit – Or, Do They?
Laurie Ruettimann, writer for The Cynical Girl and Punk Rock HR, recently wrote a piece on how she overcame the...
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Customer Surveys
What Mom & Pop Shops Can Teach Big Business
Think of your favorite family-owned business. Growing up it might have been the convenience store on the corner or the...
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Customer Surveys
Customer Service is a Social Business
We have seen a number of social media platforms emerge and evolve into something more than just another way to...
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Customer Surveys
What Does a Customer Service Focused Employee Look Like?
Engaged employees who are passionate about your business is any manager’s dream. However, it is not possible to create a...
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Customer Surveys
4 Companies That Are Mastering Customer Service
What are the characteristics of a customer service-focused company? Business owners have asked themselves this question,...
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Customer Surveys
The Psychology of Customer Service
There are many lessons to be learned by studying the human mind and its functions in relation to customer service. Each...
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Employee Surveys
Employee Engagement Can Save Lives
United Kingdom news outlets have been buzzing about the National Health Service (NHS), and justifiably so. A recent...
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Customer Surveys
Customer Service Nightmares: “I Literally Hate Customers”
“I literally hate customers more than anything in the entire world. I hate them so much. They’re terrible. It’s all...
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Customer Surveys
Customer Service: Start Receiving Your Gifts
Your business is all about giving. You’re constantly giving, from the goods you offer to the customer service you...
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