Blog
Employee Surveys
You Hate Your Job. Your Job Hates You Back. Now What?
The State of the American Workplace report indicates that only 30% of workers like their job, leaving 70% of the...
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Employee Surveys
What’s Next for Business Attire in the Workplace?
Companies can be vague about their dress code, making it difficult for new employees. For men, business attire is...
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Employee Surveys
How to Hold an Efficient Meeting
Meetings are meant for follow-ups or to find a collective solution to a problem. What often happens is people zone out...
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Employee Surveys
What Are the Keys to Improving Financial Performance?
Many businesses believe that customer satisfaction alone is the primary ingredient in their company’s financial...
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Employee Surveys
How to Create an Onboarding Process for Any Generation
Do you know where onboarding begins and ends? Most consider it beginning when the new hire is on-site and going through...
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Employee Surveys
How Start-Ups Can Create Attractive Company Cultures
Companies, especially start-ups, have begun to establish company cultures that embody their founding principles. These...
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Customer Surveys
Is Your Customer Service Worth Bragging About?
A positive and unsolicited customer service review is the Holy Grail that every company tries to obtain again and again....
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Customer Surveys
What Customer Service and Dating Have in Common
Think of customer service like a first date. One wrong word can have either party second guessing the decision to spend...
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Customer Surveys
Using Distractions to Boost the Customer Experience
One of the top customer service complaints is wait time. People simply do not like to wait. It’s not that we lack...
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Employee Surveys
Keep Your Employees by Keeping Your Company Culture Cool
Employee satisfaction is key to employee retention, productivity, and growth. Many factors contribute to high employee...
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Customer Surveys
Customer Service: Is It All Just One Big Game?
Perfecting customer service is a process. A company doesn’t get it right on the first try even with all of the available...
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Employee Surveys
Three Issues Contributing to the Millennial Hiring Gap
The Baby Boomers, a big part of America’s workforce, are retiring and companies are recruiting the newest generation,...
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