Blog

Customer Surveys
Is Your Customer Service Ready for Kickoff?
In 2012, as football fans across the country lined up in front of their flat screens to watch Super Bowl XLVI, a team of...
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Customer Surveys
Focusing on the Customer Experience
Every business sells either products or services – that’s what makes it a business. Everything a company does is...
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Employee Surveys
Managing for Employee Engagement
Does your boss inspire you to come into work each day energized, enthusiastic, and ready to be productive? Chances are,...
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Customer Surveys
Why Invest in Customer Service?
A recent article in Time discusses the trending topic of Customer Service. The article cites recent studies showing that...
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Employee Surveys
The Value of Wellness Programs
There are many different ways to ensure that your employees are happy. One recent trend is to institute a wellness...
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Employee Surveys
Employee Engagement Starts with Hiring the right People
Many companies plan to add new employees this year, while at the same time, employee engagement around the globe is...
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Healthcare Surveys
The Power of Hospital Surveys
In a hospital, every second matters. There are no “Sorry, We’re Closed” signs. Processes must be created and enforced to...
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Customer Surveys
Exceeding Customer Service Expectations
Customers don’t anticipate being blown away by the experience when they make a purchase. They drop by the store, or...
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Customer Surveys
Set a New Bar in Customer Service
On a personal level, we all know how easy it is to fall into a routine. We follow routines each day: from waking up in...
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Customer Surveys
The Year of the Customer
2013 is the International Year of Statistics according to the American Statistical Association. Bloomberg speculates...
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Customer Surveys
Time to Train for Customer Service
Training is an integral part of a company’s success. In some companies, customer service training takes a month or more....
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Customer Surveys
Customer Satisfaction in the New Millennium
Your company had a great year last year. You exceeded your goals and expectations on the front lines and on the...
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