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Customer Surveys

Is Your Customer Service Ready for Kickoff?

In 2012, as football fans across the country lined up in front of their flat screens to watch Super Bowl XLVI, a team of...

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Customer Surveys

Focusing on the Customer Experience

Every business sells either products or services – that’s what makes it a business. Everything a company does is...

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Employee Surveys

Managing for Employee Engagement

Does your boss inspire you to come into work each day energized, enthusiastic, and ready to be productive? Chances are,...

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Customer Surveys

Why Invest in Customer Service?

A recent article in Time discusses the trending topic of Customer Service. The article cites recent studies showing that...

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Employee Surveys

The Value of Wellness Programs

There are many different ways to ensure that your employees are happy. One recent trend is to institute a wellness...

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Employee Surveys

Employee Engagement Starts with Hiring the right People

Many companies plan to add new employees this year, while at the same time, employee engagement around the globe is...

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Healthcare Surveys

The Power of Hospital Surveys

In a hospital, every second matters. There are no “Sorry, We’re Closed” signs. Processes must be created and enforced to...

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Customer Surveys

Exceeding Customer Service Expectations

Customers don’t anticipate being blown away by the experience when they make a purchase. They drop by the store, or...

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Customer Surveys

Set a New Bar in Customer Service

On a personal level, we all know how easy it is to fall into a routine. We follow routines each day: from waking up in...

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Customer Surveys

The Year of the Customer

2013 is the International Year of Statistics according to the American Statistical Association. Bloomberg speculates...

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Customer Surveys

Time to Train for Customer Service

Training is an integral part of a company’s success. In some companies, customer service training takes a month or more....

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Customer Surveys

Customer Satisfaction in the New Millennium

Your company had a great year last year. You exceeded your goals and expectations on the front lines and on the...

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