Blog
Customer Surveys
Non-Verbal Customer Service
Companies devote considerable resources to training employees and providing superior customer-facing materials, such as...
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Customer Surveys
Satisfaction or Complacency?
According to a recent survey, nearly half of customers who quit doing business with a company do so because of poor...
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Customer Surveys
The Power of Feedback
From childhood to entering the workforce, we’re constantly listening. At a young age, it was obvious that there was a...
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Customer Surveys
Customer Service and Tablets
Imagine walking into a restaurant and instead of being handed a menu, you are handed a tablet device. On the device is...
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Customer Surveys
New Year’s Resolutions for your Business
Did you fulfill your New Year’s resolutions? If you are among the majority, chances are you set big personal goals for...
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Employee Surveys
Employee Engagement Roundup
Employee Engagement has become a mainstream buzzword found in all corners of the globe. But unlike most buzzwords, the...
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Customer Surveys
The Importance of Transparent Customer Service
Customer service has taken many twists and turns throughout the years. Competition is fierce, and the battle for...
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Employee Surveys
Initiating Corporate Responsibility
From Enron’s theft of millions to ExxonMobil’s oil spills, the 5 o’clock news makes it seem that there are more...
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Customer Surveys
What are Your Customers Expecting of you via Social Media?
Customers expect the representative to be courteous and helpful when they walk up to a customer service desk in a retail...
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Customer Surveys
Customer Service by the Numbers
Business owners and managers were customers before they ever stepped into their roles as leaders. Their experiences...
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Customer Surveys
Your Business in a Disaster
You find out who you really are when times get tough. The same can be said of companies. As Hurricane Sandy batters the...
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Employee Surveys
The Positive Effect of Cohesive Attraction
If you think back to Chemistry 101, you may remember a property called cohesion or cohesive attraction. Basically, it is...
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