Blog
Customer Surveys
The Red Phone to Your Customers
The President of the United States has a red phone in his office that instantly connects him to the most powerful people...
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Employee Surveys
The Importance of Sample Size
Deploying a survey can be an intricate process. One commonly overlooked aspect of surveying is: how do you know when you...
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Customer Surveys
Do Your Customers Intend to Return?
Getting customers in the door is one of a business’s biggest struggles. You spend a lot of money on advertising to get...
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Customer Surveys
The Customer Experience – Spotlight on Starbucks
We discussed the basics of Customer Experience and how to improve it in our previous blog post. Now, let’s take a look...
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Employee Surveys
Maximizing Your HR Potential
The first priority of human resources professionals is to keep the company’s most valuable assets, employees, happy...
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Employee Surveys
4 Employee Retention Strategies
At NBRI, we talk a lot about effective employee engagement and employee retention strategies. The average cost to...
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Employee Surveys
Is Your Management Style Engaging or Embarrassing?
There have been mountains of books written on how to manage effectively, ranging from how to fire employees all the way...
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Employee Surveys
The Numbers Behind Employee Engagement
There’s a simple elegance to numbers. Numbers carry a lot of weight when it comes time to back up our words, especially...
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Gaming & Hospitality Surveys
The Power of an NBRI Survey for Your Casino
The casino industry is a complex and difficult market. Even very successful casino operators can’t rest on their...
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Employee Surveys
Creative Employee Engagement Ideas
There are many lists of basic employee engagement ideas, but sometimes you need something really different to give...
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Employee Surveys
The Productivity Problem
It seems that the larger the business, the better the internal data. Expense reports and quarterly earnings are parts of...
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Customer Surveys
Customer Service: The Power of Social Listening
The opportunity to provide better customer service improves as technology becomes more innovative. The Internet boom has...
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