Does NBRI assist with question development?

Absolutely!  You will work directly with an NBRI Organizational Psychologist (Ph.D. level) to review the goals and objectives for your study and to determine the most appropriate normative questions for your survey.  Learn more about survey design.

What are normative questions?

Normative questions are standardized survey questions written by NBRI organizational psychologists.  Recognized as the ‘normal’ questions to ask in survey research, these questions have been tested and validated.  Each survey question is a scientific research instrument in its own right.

What if I already have my own survey questions?

NBRI will review and map your existing survey questions to normative survey questions.

I Want To Conduct a Job Satisfaction Survey. What Kind of Questions Should I Ask?

Job Satisfaction can be characterized as having five main components according to the Job Characteristics mode:  Skill variety, or the extent to which a job engages novel skills, Task Identity, which is the extent to which workers are able to complete a visible and distinct piece of work, Task Significance, which is the extent to…

I’m Trying To Put Together a Customer Survey. What Kinds of Customer Survey Questions Should I Use?

Customer surveys should evaluate all points of contact between the customer and the organization. It should also evaluate several components of the product/service experience. Are products a good value, were they delivered rapidly?  How about customer service representatives?  Were they friendly?  Knowledgeable?  Every element of customer service should be assessed, with one caveat:  the company…

How Do I Know What Type of Survey Questions to Use?

There are many types of survey questions such as ranking questions, open-ended questions, and scaled questions. How you intend to use the data will impact the type of question used. For example, if your goal is to gauge satisfaction or engagement, you may choose to use a scaled question. This type of question asks respondents…

What is the Recommended Methodology to Determine Survey Questions?

The first and most important step in any research study is the development of the Question Database. To collect good data, you must have a good set of survey questions. If you don’t have a good set of questions…well there is no doubt that the phrase ‘garbage in, garbage out’ was coined for such an…