An employee satisfaction survey is an excellent tool for any company looking to increase profits. When employees feel that the company cares about them and listens to their concerns, satisfaction, engagement, and productivity improve.
Satisfied employees are more engaged. Highly engaged employees are more productive and provide better customer service. Better customer service results in more orders, so revenue will increase. Engaged employees are more concerned about the quality and quantity of their output, so companies see fewer errors and less scrap and rework. Reducing product issues helps to keep costs low, improving profitability.
An employee satisfaction survey may also pinpoint safety issues or process problems. Eliminating these factors increases productivity and improves employee satisfaction even further. However, designing and interpreting an employee satisfaction survey that will result in actionable insight takes expertise that most companies do not have in-house. Most companies should rely on outside experts with strong backgrounds in psychology and statistics for proper survey design, deployment, interpretations, and recommended actions to improve company performance.