An employee engagement survey identifies factors that affect nearly every aspect of your business from productivity to quality and customer service. An employee engagement survey pinpoints departments or groups with low engagement.
Highly engaged employees provide better customer service, are more careful in producing product, have fewer accidents, and come up with more innovative ideas. Increasing employee engagement improves profitability through lower costs as well as through increasing revenue because customers place more orders and spend more money when they have a good experience with your employees.
Engaged employees are loyal, highly motivated, and exhibit lower turnover, saving on the cost of hiring and replacing people. Engaged employees are more passionate about products and services, so they are better at selling and servicing. Also, engaged employees continually think up new features or new ways to use existing products.